We are excited to welcome dedicated professionals who have a strong background in customer service and a genuine desire to provide exceptional support to both prospective and existing clients. As an Account Services Specialist, you will play a key role in helping potential clients understand the advantages of our programs and guide them in selecting the best plan upgrades. Your responsibilities will also include delivering exceptional service to our current clients by addressing their billing questions, updating benefit packages, and offering valuable recommendations. The ideal candidate will have experience in customer service or sales, along with strong communication skills. You will be responsible for managing client relationships to ensure their satisfaction, fostering open communication, and contributing to our ongoing progress. What We Offer: • Flexible Remote Work : Enjoy the convenience of working from home, with occasional in-person meetings. • Thorough Training : Receive comprehensive training designed to equip you for success in your role. • Career Advancement : Take advantage of opportunities for rapid growth within the organization. • Collaborative Environment : Work in a supportive and positive team setting. Responsibilities: • Reach out to customers via phone to understand their needs and offer customized solutions. • Provide exceptional customer support to establish and nurture strong, reliable relationships with clients. • Maintain precise account management with meticulous attention to detail. • Address incoming inquiries related to products, services, and general inquiries promptly. • Proactively follow up on customer interactions to ensure satisfaction and efficiently resolve any issues. • Keep customer accounts updated with the most recent information when necessary. • Collaborate closely with team leads to stay abreast of new services and initiatives. Qualifications: • To be considered for the Account Services Specialist position in Birmingham, AL, United States, you should have prior experience in customer service roles. • You must possess a valid form of identification. • Access to a laptop and/or iPad is required for this role. • A high-speed internet connection is essential for remote work. • A quiet workspace that promotes productivity is necessary for this position. • Strong active listening, interpersonal, and communication skills are vital. • The minimum education requirement is a high school diploma, GED, or equivalent. Compensation: $50,000 - $65,000 annually, based on performance.

• Conduct outbound calls to assess customer needs and provide tailored solutions • Deliver outstanding customer service while building strong, trusting relationships with clients • Manage customer accounts with precision and attention to detail • Handle incoming inquiries regarding products, services, and general concerns • Follow up on customer interactions to ensure satisfaction and resolve issues effectively • Update customer accounts with the latest information as needed • Collaborate with team leads to stay informed about new services and initiatives