Account Specialist - Rising Sun, MD

Are you a highly organized and detail-oriented individual passionate about ensuring customer satisfaction? We're partnering with a leading HVAC company in Rising Sun, MD, seeking a skilled Account Specialist to join their team.

In this role, you'll coordinate all aspects of commercial HVAC accounts, from preparing quotes and processing invoices to scheduling technicians and ensuring timely project completion. If you have excellent communication skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service, we encourage you to apply!

What Can We Do for You?

• Competitive Pay: $55,000–$65,000 per year!

• 50% covered healthcare.

• 401(k) with company match.

• Paid holidays.

• Participate in a remote on-call rotation.

• Opportunities for professional growth and advancement.

• A supportive team environment that values your contributions.

What You’ll Do as Our Account Specialist:

• Accept and review incoming work orders from various platforms.

• Coordinate and dispatch HVAC service technicians to job sites.

• Create and schedule work orders in Service Titan.

• Monitor and update work orders to track progress and inform customers.

• Maintain an accurate database for easy access and interpretation.

• Serve as the point of contact for clients, addressing inquiries and resolving issues.

• Ensure work orders are closed out with all required documentation.

• Prepare and send detailed repair quotes.

• Review, process, and submit invoices.

• Order materials for projects, seeking cost-saving opportunities.

• Analyze account profitability and develop strategies to maximize revenue.

• Identify and resolve issues that could affect account performance.

• Build and maintain strong relationships with clients.

• Provide support to office staff.

• Participate in the on-call rotation.

Qualifications for the Account Specialist:

• Experience in the HVAC or a similar industry is preferred.

• Account coordination and/or dispatching experience is strongly preferred.

• High school diploma required; college degree preferred.

• Excellent organizational skills and attention to detail.

• Ability to function effectively in a fast-paced environment.

• Strong communication and problem-solving skills.

We are an Equal Opportunity Employer offering competitive compensation, excellent benefits, and opportunities for advancement within the home services industry. Join us today and make an impact!