Job Title: Accounts Receivable/Collections Representative Reports To: Accounting Manager Department Finance

Responsible for performing all tasks associated with the Accounts Receivable function. These tasks include but are not limited to establishing new customer accounts with appropriate credit terms, posting cash receipts to customers’ accounts, contacting customers with delinquent accounts, resolving any issues associated with these accounts, and accurately maintaining all related records.

Responsibilities:

• Processes credit applications. Works with the accounting manager to determine payment terms and credit lines for new and current customers based on collected data, application results, and D&B reporting. • Maintains and documents accurate customer Accounts Receivable files. • Research and input cash receipt data and credit card transactions into the computer, verifying deposits by comparison to bank deposits daily. • Process invoicing daily. • Post cash receipts daily. • Processes and distributes monthly customer statements. • Interprets and resolves Accounts Receivable problems with customers. • Upon request, provides special reports reflecting the status of customer accounts. • Review the status of delinquent accounts and initiate collection action by contacting each account according to the due date. • Research and document customer account discrepancies, discuss any deviation from customer payment plans with the customer, and, in general, keep the Accounts Receivable system as clean as possible. • Research disputed delinquent account balances. Corrects any errors, including misapplied payments/credits. • Reviews accounts daily and follows the internal collection process while working with the Accounting Manager. • Interacts with multiple departments relating to A/R. • Reconciles customer deposit accounts, applies deposits to customer accounts and researches outstanding deposits. • Provide updated sales dashboard reports. • Set up customers in 3rd party tax system and upload and approve customer resale certificates. • Process credit and debit memos as needed. • Update customer accounts. • Reconcile E-Commerce, wholesale, and deposit general ledger clearing accounts. • Research and accurately record external sales rep commissions monthly.

Measurables:

Balance Sheet accounts are reconciled monthly, providing justifications for balances.

Past due percentage less than 30% Past due over 20 days less than 20% No past-due invoices over 90 days Limit bad debt. The target amount is to be revised yearly.

Flexible work from home options available.