Job Description

WHAT YOU WILL BE DOING:
You are organized, detail-oriented, and enjoy taking care of others through your love of numbers and all things financial. You like working as part of a team but also find purpose in working independently - and it just so happens you’ll be doing just that in an award-winning hotel.

• Group Billing:
  • Generate and send invoices for individual and corporate clients Ensure the accuracy of group invoices, reflecting the correct allocation of charges, room rates, services, and taxes.
  • Communicate effectively with internal departments (e.g., Sales, Front Desk) to verify group reservations and billing details.
  • Work closely with clients to resolve any billing discrepancies related to group bookings and provide accurate, timely updates.
• Payment Processing:
  • Record and process incoming payments via cash, credit cards, checks, and bank transfers.
  • Allocate payments to the correct customer accounts or invoices, ensuring payments are posted promptly and accurately.
  • Monitor and manage payment discrepancies and follow up as needed.
• Additional Duties:
  • Respond to guest inquiries and provide assistance via phone and email regarding billing matters.
  • Handle credit card chargebacks, ensuring proper documentation and timely resolution.
  • Review and update the deposit ledger regularly to ensure accurate record-keeping.
  • Set up third-party credit card payment authorizations and ensure proper posting of charges.
  • Post charges for audio-visual services and other miscellaneous charges as needed.
  • Perform additional duties as assigned to support the accounts’ receivable function.
  • Safeguard sensitive financial information and maintain confidentiality at all times.
• Any other tasks that may be assigned

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

• 1 year in related and/or equivalent of accounting, finance experience preferred
• At least one year of progressively responsible experience in a hotel, hospitality, or related industry, Front office, night audit and sales experience will be a plus.
• Strong administrative skill set including the ability to work efficiently while maintaining a high level of accuracy and customer service
• Strong written and verbal communication skills, with the ability to explain billing details clearly and professionally.
• Demonstrated ability to manage group billing, large-scale invoicing, and client communication effectively.
• Proven ability to resolve billing issues with patience, tact, and diplomacy.
• Discretion and the ability to manage sensitive financial information securely.
• Ability to work efficiently under pressure, meet deadlines, and manage multiple priorities simultaneously.
• Proficiency in Opera PMS and Microsoft Office Suite, particularly MS Word and Excel
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Strong organizational abilities and attention to detail.
• Professional appearance and demeanor at all times.
• Solution-oriented approach to resolving issues and ensuring client satisfaction.

Additional Information

WHAT IS IN IT FOR YOU:

• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Extended Benefit Package