This is a TEMP to PERM Position. Ecosouth Services is currently seeking motivated and results-driven Accounts Receivable Collections Specialists to join our team. In this role, you’ll be interacting with our customers daily by phone and email, providing service related to the current status of accounts, payments, and other concerns. This role requires a high-level understanding of reconciling customer accounts. The Accounts Receivable Collections Specialists will collaborate closely with the sales team and billing managers/specialists to assess customer accounts for outstanding payments. Their key responsibilities include reaching out to customers via phone or mail regarding missed payments, as well as sending statements detailing the amounts owed. Additionally, the specialist will facilitate timely payments from customers and assist them in securing service refunds. This specific role will report directly to the Corporate Collections Manager and support the finance organization. Ecosouth Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. In addition to federal law requirements, Ecosouth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Only applicants with current work authorization will be considered. Ecosouth expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Ecosouth employees to perform their job duties may result in discipline up to and including discharge. Responsibilities: • Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Ensure accurate receivable records and outstanding account balances. • Keep track of past due customers and send follow-up inquiries and late notices. • Resolve customer issues and complaints concerning billing • Submit regular reports on the status of delinquent accounts and any repayment progress. • Engage with customers to discuss overdue payments, providing professional and courteous assistance. • Use your skills in Accounts Receivable (AR) and Collection Processes to manage tasks effectively. • Resolve discrepancies between customer payments and invoices. • Conduct research and work with operations and/or sales to identify and resolve customer accounts receivable issues. • This job will reconcile a customer's accounts. Skills and Qualifications: • Excellent verbal and written communication skills • Problem-solving with a customer-focused mindset • Computer proficiency • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices • Strong analytical skills. • Negotiating skills Qualifications: Education: • Some college preferred • High School diploma required • 2 years of experience Physical Requirements • Vision: adequate to enter and read material on computer screens. Able to identify individuals to initiate greetings, the giving of directions, and other business interactions. • Speaking: Able to engage in conversations in person and via electronic means and deliver information to groups of varying sizes with or without amplification. • Prolonged periods of sitting at a desk and working on a computer. • Must be able to lift up to 15 pounds at times. (example: Paper for Printer) Compensation: $18 - $22 hourly

• Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Ensure accurate receivable records and outstanding account balances. • Keep track of past due customers and send follow-up inquiries and late notices. • Resolve customer issues and complaints concerning billing • Submit regular reports on the status of delinquent accounts and any repayment progress. • Engage with customers to discuss overdue payments, providing professional and courteous assistance. • Use your skills in Accounts Receivable (AR) and Collection Processes to manage tasks effectively. • Resolve discrepancies between customer payments and invoices. • Conduct research and work with operations and/or sales to identify and resolve customer accounts receivable issues. • This job will reconcile a customer's accounts. Skills and Qualifications:  • Excellent verbal and written communication skills • Problem-solving with a customer-focused mindset • Computer proficiency • Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices • Strong analytical skills. • Negotiating skills