The Patient Accounts Rep / Accounts Receivable Specialist works closely with the Manager, Revenue Cycle while performing all components in the Accounts Receivable Process for existing and new patients as well as working closely with staff. Supports the vision and mission of Anne Arundel Gastroenterology Associates through providing excellent customer service throughout the entire Patient Services Process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
- Contacting insurance companies daily to resolve outstanding claims issues, using the collection connection.
- Respond to emails in a timely manner and work reports daily.
- Report all coding, denial issues and appeal requests to designated associates/management.
- Resolve disputed balances.
- Report any identified billing issues that result in non-collection to Revenue Cycle Manager.
- This position requires that the employee present an example of appropriate work habits, behavior, and positive attitude toward co-workers and administration.
- Regular and reliable attendance.
- Exhibit continual adherence to policies and regulations regarding HIPAA and Electronic Patient Health Information (EPHI).
- Attend education activities, in-services and staff meetings as required.
- Consistent, regular attendance as scheduled in compliance with attendance policies.
- Deal effectively with a diversity of individuals at all organizational levels.
- Comply with company policies and procedures in accordance with state and federal regulations (CMS, HIPAA, OSHA or other governing agencies).
- Other duties as assigned by Management.
Required Skills
- High school diploma or general education degree (GED).
- Prefer minimum of 2 years of experience in a medical office or healthcare business office operations; or equivalent combination of education and experience.
- Rounded revenue cycle process knowledge (health insurance billing, collection and cash posting functions).
- Prefer knowledge of various health insurance programs including Governmental and Non-Governmental insurance.
- Excellent organizational and time management skills.
- Prefer knowledge of medical terminology.
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Required Experience