Acima Credit (Acima) based in Draper, Utah is a young and dynamic leasing company that provides consumers alternative financing options for life necessities otherwise would not be available to them. We help provide third party leasing options for items ranging from tires/wheels to furniture and appliances. Acima is recognized as one of the fastest growing companies by the Mountain West Capital Network and the Utah Business Magazine. We are in need of awesome people to continue such growth. Here you'll find a place where you can learn, progress and grow professionally in a friendly environment that fosters open communication and team cooperation.

JOB DESCRIPTION

Lease Processing Agents provide outstanding customer service to our merchants and customers through phone, email, and chat. Lease applications are processed using Acima's own online lease origination portal. Agents are on the front-line in assisting leases become funded through document review, problem solving, and customer satisfaction. Agents main goal is to provide support to the customers and merchants during the various stages of the lease funding process while creating long lasting relationships within the Acima team.

OUR TEAM IS HIRING ENGLISH AND BILINGUAL CANDIDATES.

POSITION FUNCTIONS

• Auditing applications to ensure accuracy

• Merchant and customer support through phone, email and chat during application process

• Phone punctuality as 80% of the support provided is via phone

• Documentation review, i.e. IDs, invoices, and lease agreements, for quality assurance

• Communicate with the applicant's bank to confirm banking information when needed

• Work directly with coach to provide continuous growth and development

REQUIREMENTS

Experience Preferred: Minimum of 1 year of Customer Service in a call center or office environment. Finance background is helpful

• Fluent in English

• BILINGUAL CANDIDATES, FLUENT IN BOTH ENGLISH & SPANISH, ARE ENCOURAGED TO APPLY

• Perfect punctuality, previous phone experience preferred

• Ability to perform efficiently and friendly in a fast-paced environment

• Strong oral and written communication skills

• Effective listening skills with the ability to learn and act quickly

• Excellent phone etiquette and demonstrated customer service skills

• Self-motivated and driven

• Advanced computer and technical skills

• Team cooperation and coordination to reach department goals

SCHEDULE AND HOURS

Full-time positions available now

Our department is open Monday – Saturday from 7:00 am – 10:00 pm and Sunday from 7:00 am – 9:00 pm.

As the department must mirror our merchants' hours. You will be required to work a rotation of 3 Saturdays and 1 Sunday per month. Our Agents have one scheduled day off during the week to provide work/life balance.

COVID-19 UPDATE

To accommodate the Covid-19 regulations and safety precautions, some adjustments have been made to the hiring process. Interviews will be conducted over the phone. Training is two weeks long and will be in person. You are expected to work in the office as well and it is not guaranteed that you will be able to switch to a remote position so please come prepared to work in-office. Masks are required and social distancing enforced while you are in the office.

COMPENSATION

Pay is dependent on experience and qualifications, compensation starts at $15 an hour. Shift differential pay is awarded for weekends and time worked after 5 pm.

BENEFITS

Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package.

FROM DAY ONE YOU'LL EXPERIENCE:

• A beautiful office conveniently located right off I-15

• Wonderful opportunities for movement (because we're growing so fast!)

• Department contests and competitions to incentivize community

• Department snacks and treats

• Employee referral bonus program

• Casual dress code policy

AFTER 60 DAYS YOU'LL HAVE ACCESS TO:

• Medical insurance

• Dental plans

• Vision plans

• Supplemental insurance (long-term/short-term disability, life insurance, etc.)

• Health Savings Account (HSA) with Company Match

• Company paid holidays

• Paid time off (PTO)

AFTER 90 DAYS YOU'LL HAVE ACCESS TO:

• 401(k) plan

• Tuition Reimbursement for STEM, Accounting, or Finance undergrad degrees

• Daycare Reimbursement is available for qualifying employees. Acima will reimburse 25% of childcare costs up to $250 per month.

Job Type: Full-time