About the Job
i-Tech Support, an Acumatica Gold Certified Partner and leading Managed IT Services Provider based in Orlando, Florida, is in search of an exceptional ERP Sales Professional to join our growing team. This role plays a pivotal role in driving sales and revenue growth for the company by acquiring new clients and expanding existing client relationships. This role requires a strong understanding of business processes solutions, along with troubleshooting and customer service skills .
The Position
The position of Acumatica Technical Consultant is a key functional role within the Software Consulting Group. This position contributes to the Team by providing ERP Software Support, Implementation services, Business Advisory services, and Post-Implementation Support to our clients.
Requirements
US Citizens or authorized to work in the U.S only, no international candidates will be considered
****Key Responsibilities : This position involves (but is not limited to) all the following key disciplines and/or services to our broad base of professional clients:
Responsible for ensuring that the client requests assigned to them are delivered on time and, if appropriate, on budget in accordance with the agreed upon scope
Assist with Implementation activities as needed including data management, collection, project management.
The consultant will work independently and/or as part of a team to capture, document, configure, validate, train, and execute on the delivery of Acumatica ERP to meet the clients' specific requirements.
Responsible for the overall planning, coordination, communication, and direction of task completion of customer support requests
Resolve assigned Help Desk issues with client and record all information in company support systems
Work closely with clients to determine their specific needs for Acumatica ERP
Recognize and address gaps by assisting with solutions, working with colleagues to deploy solutions as needed.
Assist in determining requirements for customer requests.
Design, configure, and implement solutions, processes, and reports that meet client needs.
Work in a collaborative team environment providing training and ongoing technical support
Support internal data requests and operational improvements through data gathering and insight generations as required.
Attend regular webinars and/or further training sessions as required.
Conduct formal product training with the client and their staff as needed.
Accurately track hours worked with clients and enter data by required deadline.
Coordinate and conduct regular status updates with clients.
Maintain records in Acumatica ERP
Other duties as assigned.
Education & Certifications
1-3 years of Acumatica experience
BS in Computer Science, Accounting, or Business Administration
General understanding of business
software applications and databases
Experience in environments with complex
business processes
Project Management experience
Experience with ERP software solutions in Distribution and Manufacturing
Passionate about using technology to solve
business problems.
Excellent communication skills
Ability to travel up to 20% for onsite assignments
Required Credentials Certification Requirements (Acumatica) – Post Hire
Welcome to Acumatica Badge – 1st 15 Days.
Certified Business Consultant – 1st 30 Days
Certified Manufacturing Consultant – 1st 60 Days
Certified Distribution Consultant – 1st 60 Days
Skills & Requirements
Strong analysis and organizational skills
Understanding of general business processes and ERP systems
Excellent troubleshooting and analytical skills
Must be able to effectively oversee multiple client issues simultaneously and properly prioritize
client issues and needs.
Professionalism, mindfulness, and a positive, customer-focused attitude are imperative.
Excellent verbal and written communications skills
Must be willing to work in a strong team environment.
Must be able to complete assignments in a timely manner.
Ability to develop, test and support software customizations.
Resolve software issues and escalate to software publishers as needed.
Maintain superior customer satisfaction scores.
Plan, organize, and prioritize outstanding issues.
Benefits
Medical, Dental and Vision Insurance
401K Plan
Life Insurance
Long-Term Disability Insurance
15 Days PTO Time
The Company will also pay for training-related expenses that become necessary from time to time.