Benefits/Perks

Competitive Compensation

Paid Time Off

401K

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

Ability to do administrative tasks including filing, answering phones calls, running errands and other task

Receive inbound emergency and non-emergency calls

Collect and document information from callers

Prioritize calls according to the level of urgency

Transmit information to the appropriate person or department

Direct response units to appropriate location

Monitor status of response team

Scheduling and dispatch crew

Using telephone, text messages and FSM to contact employees and/or emergency personnel along with clients

Ability to resolve problems speaking with supervisors and/or clients,

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent customer service skills

Excellent typing and data entry skills

Require minimal supervision

Problem solving skills

Proficient in English (oral and written)

Understanding of best practices and procedures for emergency response situations

Strong verbal and written communication skills

Highly organized with the ability to multitask and prioritize projects

Ability to work well under pressure