Admin/Order Management Associate - Manufacturing

Everett, WA

Our client is a leader in the manufacturing industry and are at the forefront of providing high-quality electronic components and innovative solutions. They are a rapidly growing company known for their commitment to clients and employees alike. Notably, this company has consistently achieved year-over-year growth and is expanding its team.

The ideal candidate will have previously excelled working in a professional and fast-paced environment and be a team player with the ability to work cross-functionally with external sources, such as suppliers and customers, and internal teams like manufacturing, estimating, and sales. This person should have excellent oral and written communication skills and be able to organize their work using tools like MS Excel, Word, Outlook, and we prefer experience with an ERP System.

Admin/Order Management Associate Responsibilities:

• Prepare and generate reports, email correspondence, and other documents.
  
• Review and process incoming orders and contact vendors for bids.
  
• Engage with external customers and partners.
  
• Communicate and assist all internal departments regarding order, customer, and supplier issues.
  
• Enter customers’ orders into the system and create purchase orders for each vendor.
  
• Respond to customer requests and order-related inquiries, and addresses customer satisfaction issues.
  
• Support order status requests and answer customers questions.
  
• Work to streamline order entry processes.
  
• Research and provide order status updates – both internal & external.
  
• Work with management and sales to resolve pricing discrepancies.
  
• Periodically handle inbound calls & delegate to management and team.
  
• Periodically order office supplies and research new deals and suppliers.
  
• Demonstrate outstanding customer service to internal and external clients.
  

Admin/Order Management Associate Qualifications:

• 2+ years in a manufacturing or other professional environment in data entry or administration.
  
• Exposure to an ERP system is preferred.
  
• Strong ability to follow procedural guidelines and respond to and/or research customer inquiries with urgency and accuracy.
  
• Excellent written and verbal communication skills.
  
• Strong multitasking, attention to detail, and organizational skills.
  
• A Team player – collaborative mindset.
  
• Strong typing skills, proficiency with MS Office Suite, and the ability to learn new programs quickly.
  
• Takes initiative and has a willingness to jump in on other duties as assigned.
  

Benefits and Appreciation:

• Medical, Dental, and Vision Insurance
  
• 401k with matching
  
• Paid time-offs and holidays.
  

Compensation: $25-$32/hr DOE

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