Online Integrated Solutions Inc. (New York)

Job Summary

OIS New York office is looking to hire a Customer Service Representative/Administrative Assistance, primarily responsible for providing prompt, accurate, and courteous responses to questions from customers via face to face, telephone, mail, email, and via web chat as well as supervising employees. This is a great entry-level career for recent graduates.

Responsibilities and Duties

*Answer all incoming telephone calls and email inquiries.

*Provide 1st tier troubleshooting support to customers experiencing application payment & platform compatibility issues.

*Utilize multiple databases simultaneously to review and resolve inquiries related to the applicable service.

*Clearly document all customer conversations in call tracking system.

*Coordinate responses with the appropriate personnel if the customer requires an escalated level of support.

*Contact entities as related to incoming calls and emails for follow up and resolution, as appropriate.

*Process incoming mail as needed.

*Willingness to learn and commit to company-specific philosophies and principles.

Required Skills

*Must maintain a general understanding of policies and procedures

*Possess strong interpersonal skills using tact, patience, and courtesy

*Understand modern office practices, procedures, and equipment

*Maintain the ability to collect, research, organize and analyze data

*Possess the ability to work as a team member, but also independently at times with limited direction

*Maintain flexibility and/or the ability to work overtime as needed in order to meet stringent schedules and timelines

*Excellent writing, speaking and communication skills.

Qualifications and Skills

*High School Diploma or equivalent required

*Experience handling an average of 35+ inbound and outbound calls per day

*Intermediate Computer Skill

*Minimum 1-2 years of previous administrative, customer service, client relations management, or program management experience required. Prior international and/or educational experience strongly preferred.

Work Remotely

No

Job Type: Full-time

Salary: From $17.00 per hour

Benefits:

401(k) matching

Paid time off

Experience level:

1 year

Shift:

8 hour shift

Day shift

Weekly day range:

Monday to Friday

Work setting:

In-person

Office

Ability to commute/relocate:

New York 10017: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Work Location: In person