Are you a highly responsive and detail-oriented professional who thrives in a fast-paced environment? DUCTZ of Delchester is looking for a reliable and customer-oriented Administrative Assistant to join our team. If you have excellent phone skills, enjoy working with customers, and can efficiently handle scheduling and administrative tasks with minimal supervision, we want to hear from you! As an Administrative Assistant at DUCTZ of Delchester, you will play a crucial role in supporting our operations and ensuring a seamless experience for our customers. You will be responsible for managing customer service calls, scheduling projects, handling administrative paperwork, and supporting our leadership team. This position requires someone who is highly organized, self-motivated, and comfortable working 40+ flexible hours per week. While overtime is not expected to be a regular occurrence, there may be occasions when additional hours are required to accommodate emergency projects. Compensation & Benefits: • Salary Range: $55,000 - $65,000 • Paid Time Off • 401(k) plan • Career growth opportunities • Ongoing training and education • Being part of a passionate and community-focused team Responsibilities: • Manage customer service calls, emails, and texts with professionalism and responsiveness • Schedule projects, dispatch technicians, and communicate schedule changes as needed • Provide administrative support to the Franchise Owner and General Manager • Maintain accurate records and enter information into field service management software • Prepare work orders, and phone estimates, and maintain logs of incoming calls • Handle invoicing, track payables, and manage accounts receivables • Process and organize daily job paperwork, including scanning and job folders • Oversee office and job site supplies, placing orders as necessary • Assist with marketing efforts, including sales emails to past customers and mailers to potential clients • Manage social media posting and online presence • Occasionally visit job sites to track detailed projects • Plan and coordinate yearly company travel and events • Maintain office cleanliness, including kitchen and bathrooms • Process bank deposits and handle mail distribution Qualifications: • Minimum of 2 years of administrative or office experience (experience in HVAC, restoration, or construction is a plus) • Strong relationship-building skills with diverse customers, partners, and team members • Excellent written, verbal, and phone communication skills • Strong organizational, clerical, and administrative abilities • Ability to multitask and work independently with minimal supervision • Accounting and budget management experience is highly desired • Proficiency in Microsoft Word, Excel, and Outlook Compensation: $55,000 - $65,000

• Manage customer service calls, emails, and texts with professionalism and responsiveness • Schedule projects, dispatch technicians, and communicate schedule changes as needed • Provide administrative support to the Franchise Owner and General Manager • Maintain accurate records and enter information into field service management software • Prepare work orders, and phone estimates, and maintain logs of incoming calls • Handle invoicing, track payables, and manage accounts receivables • Process and organize daily job paperwork, including scanning and job folders • Oversee office and job site supplies, placing orders as necessary • Assist with marketing efforts, including sales emails to past customers and mailers to potential clients • Manage social media posting and online presence • Occasionally visit job sites to track detailed projects • Plan and coordinate yearly company travel and events • Maintain office cleanliness, including kitchen and bathrooms • Process bank deposits and handle mail distribution