Benefits:
401(k)
Employee discounts
Paid time off
Benefits/Perks
401k
Paid Time Off
EAP Benefits
6 Paid Holidays
OBJECTIVE
The Administrative Assistant will assist in the ongoing growth and organization of Elevation Individual and Family Therapy PLLC. This position is ideal for an individual who is organized, detail-oriented, innovative, tech-savvy and friendly.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Greet patients, check them in, and help them get comfortable upon arrival to the office
Answer and return incoming client phone calls, messages, and emails
Schedule client appointments
Verify client insurance benefits
Obtain prior authorizations, as needed
Collect client payments (co-pays, co-insurances, etc.)
Enter payments received by clients or pay sources
Complete appointment verification calls to clients prior to scheduled appointments
Coordinate with internal team and external sources regarding client billing
Entering data/information into the scheduling/electronic health record system
Manage inventory and supplies
Perform clerical tasks including, but not limited to:
Copying and faxing documents
Scanning/uploading records into EHR system
Drafting forms and documents
Organizing office supplies and documents
Receiving and filing mail, as well as sending outgoing mail
Mail patient billing statements
Assist in the regular auditing and maintenance of client charts and company documents
Provide superior customer services to clients and staff through written and verbal communication in a timely manner
Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)
Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by clinical team
Provide effective communication to all staff and employees
Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email
Other tasks as assigned by administrative manager or CEO
REQUIREMENTS
Must have completed a minimum of a high school diploma or GED
Experience with office management, preferred
Effective communication skills
Excellent problem-solving skills
Ability to interact effectively with all internal and external customers
Proficient in Microsoft Office Suite or related software
Excellent organizational skills and attention to detail
Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers, and other business partners
Excellent analytical, decision-making, and problem-solving skills
Ability to lift 10-15 pounds
Some evening and weekend availability required
COMPENSATION: Starting at $16/per hour
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