Benefits:

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

We are hiring Administrative Assistants to work in our Clinton Highway office in Knoxville. Immediate start. Full time, seasonal positions, now through end of tax season in mid-April. Pay is based on experience and will be roughly $13/hour. Please call or text Tina at 865-214-4778 for an immediate interview or call our office at 865-938-1040.

At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.

Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

What you’ll do here:

The Administrative Assistant takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling inbound and outbound calls to and from customers, listening to customers' needs or issues, scheduling appointments and providing helpful solutions to their problems.

Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.

Present a professional, courteous, and confident demeanor via verbal and/or written communications.

Take ownership in assisting, researching, resolving, or escalating customer issues.

Respond to customer queries in a timely and accurate way, via phone.

Diligently and accurately document customer records and cases.

Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.

Make sales or recommendations for products or services that may better suit client needs.

Utilize software, databases, scripts, and tools appropriately.

Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

Skills you’ll bring for success:

Previous call center or customer service experience a plus

High School Diploma/GED or equivalent related business experience preferred

Strong written and verbal communication skills

Great active listening skills

Exceptional interpersonal and rapport building skills

Patient and empathetic attitude

Strong time management and organizational skills

Comfortable working in a fast-paced environment

Computer literacy, ability to learn new technologies

Phone skills, including familiarity with complex or multi-line phone systems

Ability to learn in-depth knowledge of JH’s products and/or services

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.