Benefits:

401(k) matching

Health insurance

Paid time off

EXPECTATIONS

Landmark Health Systems recognizes the importance of making an excellent first impression, which most often occurs through the initial engagement of prospective patients by our reception staff. We value our reputation for providing personalized care and individualized treatment approaches to all prospective and active patients. As a treatment team, we believe in maintaining a professional, yet relaxed atmosphere where every person feels welcome. Maintaining a positive attitude is vital – even during periods of higher volume or heightened stress. Most importantly, all staff must have a genuine desire to help patients receive the care they need.

JOB QUALIFICATIONS

High School Diploma or Equivalent; Minimum 2 years’ experience working in receptionist or customer service capacity

Basic knowledge of Electronic Health Record data entry

Knowledge of Microsoft Office

Knowledge of basic accounting

Ability to use office technology independently including, but not limited to operating multi-line phone system, fax machine, copier, scanner, etc.

DUTIES AND RESPONSIBILITIES

Welcome and greet all patients upon arrival and update their status in the Electronic Health Record (EHR) by checking patients in and out

Collect and process payments for copays and uninsured visits

Register new patients and update existing patient charts during check-in through the collection of detailed patient information, including but not limited to verifying financial and insurance information, preferred phone numbers, current home address and any other relevant data

Provide patients with intake and new patient forms as well as office policies and legally required documents

Review patient paperwork to ensure completion of all required documents, including the HIPAA form, medication policy and relevant consent forms.

Respond to inquiries as appropriate and provide patients with support, guidance and information as needed

When necessary, inform the appropriate provider of patient questions or concerns through EHR task option or via email

Schedule appointments for new and recurring patients based on provider availability and appointment types

Facilitate patient / provider rapport by being attentive to provider delays or absences and communicate such to patient(s) in a timely manner

During check-out, offer to schedule follow up appointment(s); enter all scheduled appointments into the EHR and provide patients with appointment cards

Retrieve records provided by patients or when received from outside agencies and scan paperwork into patient’s EHR chart

Assist in handling all requests for records to ensure proper documentation and facilitation of responses in a timely manner

Answer phones, check voicemails, and respond to messages by returning calls

Be polite and courteous when communicating with prospective and active patients, their families or other callers; use of proper phone etiquette is expected

Calls or messages from insurance companies and vendors must be directed to the appropriate staff member via transfer of calls (when possible) or by taking detailed messages including date and time of call or voicemail, caller’s name, phone number and reason for call (if provided); inform appropriate provider of messages via EHR task option or email

Maintain a pleasant, welcoming atmosphere within the waiting room by offering patients coffee or water; brew coffee and refill water jug as needed; refill disposable cups, sugar, stir sticks and tissues as needed

Ensure completion of opening and closing responsibilities per opening and closing checklists.

Perform other duties as directed