Main Stream Mechanical, founded in 1996, is a full-service plumbing, heating, and air conditioning contractor. Customer satisfaction is our primary goal. We are dedicated to providing professional, prompt, and courteous service.

We are currently looking for a part-time administrative assistant to work in our Amesbury office 16-20 hours per week. We need a motivated, detail-oriented person with excellent communication skills, who is social media savvy and has a customer service background. Dispatch experiences a plus!

Duties and Responsibilities

Answer and direct phone calls

Communicate with customers (phone and email) in a responsible, customer friendly and timely manner

Assist with daily office operations, including scheduling appointments and maintaining calendars

Dispatch service calls to Technicians providing customer contact information, job address & description of service they will be providing

Serve as the first point of contact for visitors ensuring a welcoming atmosphere

Perform data entry tasks with accuracy and attention to detail

Assist with customer service requests and escalate issues to the appropriate management staff

Provide support to technicians for parts follow up, address information, alternate site contacts, review of previous visits, etc.

Enter new customer information into database

Each day, call next day’s customers to confirm appointments

Send out thank you cards after service and sales appointments

Assist with marketing programs through direct mail and social media

Provide general administrative and clerical support

Filing

Keep office organized and clean

Perform miscellaneous job-related tasks as assigned

Qualifications:

Advanced customer service skills

Excellent telephone etiquette

Dispatcher experienced preferred but not required

Organized with high level of attention to detail. Ability to work without direct supervision

Ability to interact professionally with customers and coworkers

High school diploma or GED

2+ years overall customer service experience

Proficient in Outlook, Word, Excel, Google Suite