Who we are:
At NRP, we are dedicated to exceeding customer expectations through our commitment to excellent service, expertise, and a culture that values integrity and high ethical standards. We believe in the strength of our human resources and prioritize recruiting and retaining top talent. With a focus on customer satisfaction, we foster a friendly yet competitive environment, guided by principles of abundance and mutual success. Our vision is to establish NRP as the leading property management company, recognized for exceptional service, while our mission revolves around delivering service excellence, maintaining superior product quality, and driving value through our exceptional associates and customer-centric approach.

About the role:

The Administrative Assistant (AA) role offers an exciting opportunity for accelerated career growth in property management. Through an immersive training program, new recruits will gain the necessary skills to manage a condominium portfolio within 12-18 months. With a strong focus on education and industry exposure, this role provides a comprehensive understanding of property management concepts, paving the way for future leadership positions. As part of our commitment to professional development, NRP sponsors and facilitates industry credential programs such as the CAI M-100 class and CMCA credentials. Alongside this, AAs provide a wide variety of support services for building Property Managers and work with team members, vendors, and clients to execute tasks as needed.

Building Support Services

• Assist Property Managers with executing various building-related tasks and projects.
• Schedule service and maintenance requests (plumbing, repairs, etc.).
• Update building intercoms and install nameplates for mailboxes and intercoms as needed.
• Coordinate building key, parking, and pool pass distribution to vendors, contractors, and clients.

Administration & Customer Service

• Provide excellent customer service to clients, vendors, and team members.
• Respond to incoming resident requests and tasks promptly and completely.
• Create and distribute mass communications to residents.
• Assist managers with vendor invoice inquiries and approvals.
• Oversee and coordinate small internal and external projects such as key organization, etc.
• Digital file organization, documentation, scheduling, calendaring, etc. (as needed)

Requirements:

Skills & Abilities

• Provides quality work while multitasking many different responsibilities.
• Operate independently under tight deadlines and limited supervision.
• Demonstrate excellent customer service, writing, and communication skills.
• Work with sensitive information and maintain confidentiality.
• Computer proficiency to include Microsoft Office Applications (Outlook, Word, Excel), and internal systems (Vantaca, Zoom, etc.).

Experience/Education/Training

• 1-2 years of real estate and/or property management experience preferred.
• 1-2 years of administrative experience preferred.
• Real Estate experience and Community Association Manager (CAM) and Certified Manager of Community Associations (CMCA) licenses preferred.

Special Requirements

• Potential physical demands may include lifting up to 35lbs; standing, sitting, walking, and occasional climbing.
• Employee is required to work at a personal computer and/or talk on the phone for extended periods of time.
• Ability to work extended/flexible hours and optional weekends to meet deadlines.
• Ability to respond to emergencies (both during and after business hours) in a timely manner.