Benefits:

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job Title: Administrative Assistant Status: Non-Exempt

Department/Group: Administration Travel Required: No

Position Reports to: Office Manager or Operations Manager Position Type: Full-Time

Salaried/Hourly: Hourly

Position Summary

The Administrative Assistant plays a critical role in supporting daily operations, ensuring smooth workflow, and delivering exceptional customer service in a water mitigation company. The position involves coordinating administrative tasks, maintaining accurate records, assisting with job scheduling, and facilitating communication between field teams and clients.

Primary Duties and Responsibilities

Customer Communication: Answer phones, handle incoming calls, and respond to customer inquiries with professionalism and empathy.

Job Documentation: Accurately transcribe and maintain customer and job-related information.

Scheduling: Coordinate and schedule appointments for water mitigation assessments, technician visits, and follow-ups.

Invoicing and Billing: Create invoices, process payments, and maintain up-to-date payment records.

Insurance Coordination: Assist with submitting and following up on insurance claims and required documentation.

File Management: Maintain organized digital and physical records of customer files, job documentation, and correspondence.

Team Support: Communicate effectively with technicians, estimators, and project managers to relay job details and updates.

Office Tasks: Perform general office duties, including filing, ordering supplies, and completing internal documentation.

Additional Duties and Responsibilities

Follow-Up Calls: Conduct follow-up calls with customers to ensure satisfaction and resolve outstanding issues.

Support Compliance: Assist with maintaining compliance documentation for safety and operational standards.

Event Support: Coordinate office events, meetings, and trainings as needed.

Performance Competencies

Customer Service: Demonstrates empathy and professionalism when interacting with customers, often in high-stress situations.

Communication: Communicates effectively both verbally and in writing. Able to draft clear, concise emails, letters, and reports.

Organization: Prioritizes tasks, manages multiple projects, and ensures deadlines are met.

Problem-Solving: Approaches challenges with critical thinking and a proactive mindset.

Technology Proficiency: Skilled in using software tools such as MS Office, CRM systems, and job management platforms like Xactimate or similar.

Qualifications

Education and Experience: High school diploma or GED required. Experience in an administrative role in the restoration, water mitigation, or construction industry preferred.

Skills and Abilities:

Strong organizational skills with attention to detail.

Basic understanding of bookkeeping and familiarity with QuickBooks.

Proficiency in Microsoft Word, Excel, and email systems.

Ability to multitask and adapt to changing priorities.

Preferred Experience: Familiarity with water mitigation processes and insurance documentation is a plus.

Physical Demands

Occasionally required to stand, walk, and lift up to 25 pounds.

Working Conditions

Work is primarily in an office setting, with occasional exposure to warehouse or job site environments.

The noise level is typically quiet, but occasional interactions with field teams may involve exposure to moderate noise or equipment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.