Job Description

The Administrative Assistant 2 (AA2) plays a key role in ensuring smooth front desk operations and exceptional customer service. Under the direction of the Support Services Manager, they will assist with the daily coordination of administrative support. See below for a list of daily responsibilities.

Warrant distribution process

Monitoring and responding to all department requests through a shared inbox

Customer service interaction is a primary aspect of this role, as the AA2 screens visitors, customers, and external vendors, directing them to the appropriate internal personnel.

Serves as a point-of-contact for the division when accepting legal documents, such as Garnishments and Service of Legal Process.

Answers both internal and external calls, provides helpful information, responds to inquiries, and resolves complaints efficiently. They ensure that all voicemail messages are reviewed daily and that customer inquiries are promptly addressed.

Responsible for receiving, sorting, scanning, and delivering all incoming mail and packages. This includes confidential documents, ACH applications, and returned Warrants of Payment. They ensure timely preparation and distribution of outgoing mail, tracking both incoming and outgoing correspondence daily

This position's efforts support the department’s overall productivity and commitment to excellent customer service. Standard Work for front desk procedures will be provided to ensure consistent and efficient operations.

Required Skills

2 Years of Client facing experience

3 Years of Front Desk Experience