Summary

Do you thrive in a busy and fast paced environment? Do you enjoy making a difference in someone's day? Are you eager to learn new things? Then we encourage you to apply with us today! We are looking to add a Administrative Assistant to our team. We are looking for someone to perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs and customer satisfaction activities. In addition, we are looking for you to perform general office duties such as drafting correspondence, filing, and creating reports.

Benefits

Supplemental Health

PTO

Paid Holiday

Matching 401K

OT Available

Primary Roles and Responsibilities

1. Phones/Scheduling

Answer Phones, provide first-rate customer service, and maintain daily work order.

Schedule coordination.

Manage work-in-progress boards

2. Job File Management

Create and complete estimates.

Job file documentation management

Job file communication with Management and Technicians

Confirm subcontractor activity

Perform job completions (i.e., Uploads & Final Submissions)

3. Office Administration

Maintain and organize file system

Maintain company calendar/schedule

Assist in Communicating with Clients and Insurance Adjusters

Maintain company dispatch

Maintain proper on-hand delivery of office and general supplies

Assist with outgoing and incoming mail, e-mail, and faxes

Maintain Franchise specific compliance documentation

Perform computer back-ups and tests of back-ups

Complete personal daily work order

Other things as requested

Necessary Experience and Skill Set

Office Experience is a plus

First-rate customer service track record

Effective written and oral communication

Math skills

Critical thinking and problem-solving skills

Team Player

Formal Education/Training

Familiar with Microsoft Office

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. Also additional after hour emergency AOA phone calls. This position may require longer hours, and some flexibility in hours may be needed dependent upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.