Benefits:

Bonus based on performance

Paid time off

Training & development

Benefits/Perks

Professional environment

Training and coaching provided

Lots of interaction with prospective customers, existing customers, staff, vendors, etc.

Perfect for those who are organized and like structure

Enjoys talking on the phone and coordinating appointments

Advancement opportunities

Company Overview USA Insulation is not your typical new construction or attic-only insulation company. USA Insulation is the sole provider of USA Premium Foam® Insulation, which allows homeowners to make their residences more comfortable and significantly reduce energy consumption. We have insulated over 100,000 homes and boast an outstanding customer satisfaction rating.

USA Insulation Administrative Assistants and Phone Sales Specialists are the first points of contact for potential and existing customers. It’s essential the person in this position represents the company in a professional manner while preserving USA Insulation’s customer-first philosophy.

We see this position as the hub of all that takes place within each department. Being responsible for helping schedule appointments, and installations, and ensuring our customers are satisfied requires a commitment to great service. We often hear how rewarding this position can be since it works with all the departments and customers.

Job Summary

To assist in the overall assistance and maintenance of the office.

To perform all administrative duties set forth in this Job Description to ensure the success of the USA Insulation Franchise.

Feel comfortable making many daily outbound phone calls to prospects, past customers, and contacts collected from events

Be able to determine if leads qualify for our services

Schedule appointments for in-home sales consultants

Have experience in handling various personalities, objections, and requests in a timely manner

Essential Functions

Ability to answer 5-line phone Take calls, messages and perform all related phone system tasks

Maintain office supplies and equipment

Set up and maintain varied office files of records, reports, and correspondence required for reference and efficient operation of the office; maintain logs and records of office activities; compile and summarize information for regular or special reports from a variety of sources

Type letters, reports, e-correspondence, and other related forms from rough drafts, notes, recordings, or corrected copy ensuring correctness in format, spelling, and grammar as requested by the supervisor

Operate office equipment: PC, typewriter, copier, fax, printer, calculator, etc., and proficiently use software including all Microsoft Office Applications, Internet, electronic mail, and e-calendar programs such as Outlook

Obtain referrals for Sales Reps Manage call-ins for and set appointments for Sales Representatives

When calls come in for estimates, write all relevant information on the “Lead Sheet” and indicate the area and time on wipe-board

Enter all Sales information on Microsoft Excel Spreadsheet Enter and track all Lead information on Microsoft Excel Spreadsheet

Send Customer Satisfaction surveys to all previous customers on a bi-weekly basis

Send letters and Customer Surveys to previous customers

Screen, sort, and distribute mail and documents; determine which items to respond to independently or which to bring to the supervisor’s attention based on the content of communication and knowledge of office and programmatic activities

Process outgoing mail and ship express packages as required

Re-Order any supplies, parts, or materials at the owner/operator’s request

Accounts Receivable and Accounts Payable via Quickbooks Payroll via Quickbooks, ADP, or Paychex

Follow all Policies and Procedures of USA Insulation while on duty

Perform any and all other functions or tasks assigned by the department manager

Status Scope

Reports directly to Owner/Operator

Type 40-60 WPM

Must be able to read and write

Must be able to speak English

Thorough knowledge of Computers

Knowledge of 5-Line Phone System

Working knowledge of Microsoft Office including Word, Excel, Outlook & Access

Qualifications

High School Diploma or equivalent

1-2 years of previous experience as a receptionist, Administrative Assistant, or Office Manager

Commitment to Customer Service on the job. Constant: Activity is continually occurring and required to perform the essential functions of the job.