About Us: We are a small specialized Mental Health and Substance Use Disorder rehabilitation agency dedicated to providing compassionate, high-quality care—particularly to licensed and medical professionals. Our multidisciplinary team is committed to clinical excellence, ethical practice, and individualized support for those in recovery. We are seeking a capable and driven Administrative Case Manager Assistant to join our team and help facilitate the critical daily operations that support our mission.

Job Summary:

The Administrative Case Manager Assistant plays a vital role in front office coordination, handling phone communications, engaging inquiry calls, and supporting administrative operations to ensure smooth and efficient facility function. This role is focused on both administrative excellence and light case coordination, requiring strong organizational skills, attention to detail, and the ability to professionally engage with patients, families, and staff.

Key Traits:

Trustworthy, ethical, and committed to maintaining confidentiality

Highly organized, self-motivated, and able to multitask independently

Strong written and verbal communication skills

Professional appearance, demeanor, and attitude

Key Responsibilities:

Serve as the first point of contact for front office coordination, managing phone calls and inquiry communications with professionalism and empathy

Support the Director of Operations with administrative and operational tasks to promote day-to-day efficiency

Manage front office traffic and maintain a welcoming and organized environment

Provide clerical and coordination support for clinical, medical, and operational teams

Coordinate and complete the patient intake process, including documentation, orientation, and communication

Maintain accurate, timely records and utilize internal tracking systems as assigned

Prepare reports, organize digital and paper files, and manage standard office equipment

Facilitate interdepartmental communication and coordination of care

Support compliance efforts related to Joint Commission, DCF, and FARR standards

Participate in administrative projects that enhance service quality and operational systems

Qualifications:

Bachelor’s degree preferred

Prior experience in a MH/SUD treatment setting highly preferred

Working knowledge of confidentiality standards (HIPAA) and EHR systems

Ability to work in a fast-paced, client-focused environment

Familiarity with behavioral health or healthcare operations a plus

Schedule:

Monday–Friday, 9:00 AM – 5:00 PM (some flexibility may be required)

Why Join Us?

Be part of a team that changes lives every day

Work in a purpose-driven, ethical, and supportive environment

Gain valuable experience in MH/SUD care and clinical operations