Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Administrative Assistant – Office Coordinator Department: Whole Children & Milestones Recreation Program Office Full-Time Location: Northampton, MA Schedule: Monday-Friday, 10a-7p (with occasional flexibility) Starting Pay: $20/hr

Are You a People Person with a Passion for Organized Chaos and Community Joy?

If you thrive in a role that blends structure with creativity—and enjoy being at the heart of an inclusive, energetic environment—this is the job for you! Our Inclusive Community Center is a one-of-a-kind place filled with energy, warmth, and the joy of learning and play. As our Office Coordinator, you’ll be the welcoming face and organizing force that helps everything run smoothly.

About the Role:

The Administrative Assistant – Office Coordinator plays a central role in supporting the day-to-day operations of our recreation and enrichment programs. You’ll partner with your supervisor and fellow office teammates to manage front desk responsibilities, administrative tasks, and special projects—ensuring our families, staff, and program participants feel supported and welcomed.

Key Responsibilities:

Office Presence & Coordination

Maintain a consistent and dependable office schedule with flexibility to meet program needs.

Partner with coworkers to ensure smooth coverage of office duties.

Administrative Support

Perform a wide variety of administrative tasks following organizational policies and procedures.

Organize and maintain records, manage documents, and handle mail with precision.

Utilize Microsoft Office (Outlook, Word, Excel) and additional software tools for communication, formatting, and data entry.

Operate office equipment such as printers, postage machines, and fax systems.

Support events like performances, classes, and social gatherings through administrative planning.

Reception & Front Desk

Serve as the first point of contact for families, students, visitors, and staff—offering a warm, professional welcome.

Manage incoming calls, emails, and messages; route communications efficiently.

Interact with a diverse community of students of all ages and abilities, and their guardians, in a helpful and respectful manner.

What You'll Bring:

2+ years of administrative experience with customer service or public contact

Strong working knowledge of office equipment, procedures, and best practices

Excellent communication skills and attention to detail

Ability to work professionally with sensitive and confidential information

Proficiency in Microsoft Office and general tech savviness

Minimum age: 18 years old

Valid MA driver’s license and access to reliable transportation

Benefits:

Generous PTO (paid time off) package

Comprehensive health and dental insurance

Life insurance and long-term disability coverage

403(b) retirement plan

Tuition remission and assistance for eligible courses

Public Service Loan Forgiveness (PSLF) eligibility

Ongoing professional development and career advancement opportunities

And more!

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

Learn more about ServiceNet https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.