About Us: Good Faith Management is a dynamic and customer-focused company dedicated to providing exceptional service. We value integrity, professionalism, and a collaborative team culture. We are seeking a highly organized and personable Administrative/Office Manager to ensure smooth daily operations and exceptional customer interactions. (This position will be M-F, Onsite --NO remote) Responsibilities: Administrative Support: • Manage general office operations, including maintaining office supplies, scheduling appointments, and organizing files. • Prepare and process documents, correspondence, and reports as needed. • Assist with invoicing, expense tracking, and basic bookkeeping tasks. Customer Service: • Answer customer inquiries via phone, email, or in-person, providing accurate and friendly assistance. • Address and resolve customer concerns or escalate issues to the appropriate team. • Maintain a positive and professional demeanor in all customer interactions. Office Management: • Oversee the cleanliness and organization of the office space. • Coordinate with vendors and service providers to ensure timely maintenance and deliveries. • Manage incoming and outgoing mail and packages. Team Support: • Assist with onboarding new employees, ensuring they have the necessary resources and information. • Coordinate team meetings, prepare agendas, and record minutes. • Support special projects and initiatives as needed by the management team. Qualifications: • Proven experience in an administrative, office management, or customer service role. • Strong organizational skills and attention to detail. • Excellent written and verbal communication skills. • Proficiency with office software, including Microsoft Office Suite and email platforms. • Ability to prioritize tasks, multitask, and work independently with minimal supervision. • A friendly and approachable demeanor with a customer-first attitude. Compensation: $35,000 annually

• Administrative Support: • Manage general office operations, including maintaining office supplies, scheduling appointments, and organizing files. • Prepare and process documents, correspondence, and reports as needed. • Assist with invoicing, expense tracking, and basic bookkeeping tasks.Customer Service: • Answer customer inquiries via phone, email, or in-person, providing accurate and friendly assistance. • Address and resolve customer concerns or escalate issues to the appropriate team. • Maintain a positive and professional demeanor in all customer interactions.Office Management: • Oversee the cleanliness and organization of the office space. • Coordinate with vendors and service providers to ensure timely maintenance and deliveries. • Manage incoming and outgoing mail and packages.Team Support: • Assist with onboarding new employees, ensuring they have the necessary resources and information. • Coordinate team meetings, prepare agendas, and record minutes. • Support special projects and initiatives as needed by the management team.