Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Training & development

Role: Administrative & Scheduling Coordinator

Purpose:

The Administrative & Scheduling Coordinator provides essential support to the overall business operations by assisting with scheduling, administrative tasks, and customer service. This role ensures smooth day-to-day office functions while supporting field operations, sales, and customer relations. The coordinator will assist where needed and gradually take on more responsibilities as they gain proficiency.

Safety Commitment:

All employees must conduct themselves in a safe manner at all times to ensure their safety, as well as that of customers and crew members, in accordance with company safety protocols, the Safety Manual, and training guidelines. A clear understanding of job site safety is required—safety is everyone's responsibility!

Key Capabilities & Skills:

Punctual, reliable, and ready to work daily.

Proficiency in office technology: Computers, Microsoft Office (Word, Excel, Outlook, Teams), and general scheduling software.

Ability to quickly learn and adapt to new systems as the company grows.

Strong organizational skills with the ability to multitask and prioritize responsibilities.

Effective verbal and written communication skills.

Professional, courteous, and customer-focused on the phone and in emails.

Proactive problem-solving skills and ability to take initiative when appropriate.

Willingness to assist in various administrative and scheduling tasks as needed.

Primary Responsibilities:

Scheduling & Coordination:

Assist with scheduling and managing appointments for quotes, installations, cleanings, and service follow-ups.

Help coordinate scheduling with field crews, ensuring efficiency and clear communication.

Confirm appointments with customers and provide necessary details before the visit.

Support adjustments to schedules based on job progress, weather conditions, and customer requests.

Maintain an up-to-date calendar of appointments and job assignments.

Customer Communication & Support:

Answer phone calls, respond to customer inquiries, and direct calls/messages as needed.

Assist in responding to customer emails and voicemails in a timely and professional manner.

Support sales staff by confirming scheduled quotes and following up on pending estimates.

Help follow up with customers after work completion to ensure satisfaction and address any concerns.

Administrative & Office Support:

Assist with general office duties: filing, copying, faxing, ordering office supplies, and maintaining organized records.

Support invoicing and payment processing under the direction of the office manager.

Help with payroll processing by collecting and organizing necessary information.

Assist in drafting proposals, job scopes, and contracts as needed.

Maintain and update the customer database with job details and communication history.

Sales & Marketing Support:

Help track and report sales performance as directed.

Assist with researching and coordinating marketing campaigns.

Help manage email marketing efforts in various platforms.

Support company participation in home shows and community events.

General Assistance & Growth:

Provide administrative support to staff as needed.

Learn and take on more responsibilities over time as proficiency increases.

Assist in improving office workflows and efficiency.

Preferred Qualifications:

Prior experience in office administration, scheduling, or customer service.

Experience in the home services, construction, or trade industry is a plus.

Ability to work independently and as part of a team in a fast-paced environment.

Why Join Us?

Competitive pay and opportunities for growth.

Supportive and dynamic team environment.

Opportunity to develop skills and take on increasing responsibilities over time.

Apply now to learn more!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.