Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Job description

Abria Detox is a newly established private facility offering 24/7 medically monitored detoxification and withdrawal management services. We specialize in treating individuals who have substance use disorders as well as co-occurring mental health disorders. Our facility has 20 beds and serves male and female patients who are aged 18 and older.

This position is for a Sunday through Thursday, 11:00am to 7:00pm schedule.

Key Responsibilities:

Serve as the first point of contact for inquiries about our services, providing compassionate and professional assistance to prospective clients and their families.

Conduct initial screening assessments to determine the appropriate level of care and eligibility for admission.

Coordinate and schedule admissions, including collecting necessary documentation and verifying insurance coverage.

Maintain accurate documentation and confidential client records.

Work closely with clinical and medical staff, technicians and aftercare coordination to ensure a smooth admission process.

Follow up with clients post-admission to ensure a seamless transition and address initial concerns.

Maintaining relationships and making/receiving referrals with ither industry programs and professionals, including but not limited to; interventionists, hospitals, treatment centers, clinics, and sober homes.

Being knowledgeable and confident on appropriate program fit, including funding options and criteria, referring to partner programs in the event a referral out is necessary.

Documenting all details and conversations in a variety of software systems.

Qualifications:

Previous experience in admissions, front office administration, or a similar role, preferably in a healthcare, substance abuse or mental health setting.

Excellent interpersonal and communication skills.

Strong organizational skills and attention to detail.

Compassion and understanding of the challenges faced by individuals with substance use issues.

Proficiency in electronic medical records (EMR) systems (Alleva) and office software (e.g., MS Office, Excel, OneDrive).

What We Offer:

A supportive and collaborative work environment committed to the highest standards of patient care.

Training and Supervision for all levels of experience.

Competitive salary and benefits package.

Opportunities for professional development and continuous learning.