Job Description

The Admission Coordinator responds to all inquiries related to treatment at Discovery Behavioral Health in a professional manner to achieve a commitment to care for all qualified inquiries and providing appropriate referrals for those who are not.

Essential Job Functions

Professional Demeanor:

An Admission Coordinator must possess the ability to maintain a professional demeanor at all times. An Admission Coordinator is generally the first contact with Discovery, and must hold to a high standard of communication, behavior and attitude when communicating with clients and other professionals.

• Be respectful and courtesy in all verbal, written and face-face communications
• Possess the knowledge of program and protocols while exuding confidence of such
• Maintain confidentiality and integrity of staff, clients and referrals

An Admission Coordinator must be a team player and exhibit a supportive team approach to all tasks. The coordinator is an integral part of the program team and must always conduct themselves as such.

An Admission Coordinator is required to possess the ability to organize their workspace, and work product in a manner that promotes efficiency and order.

• Maintain accurate and up to date record
• Keep referral information up to date and in an accessible location.
• Keep all training information in their Admissions Binder for easy reference
• Possess an active and up to calendar or events and tasks readily available

An Admission Coordinator understands there are key elements in every conversation that lead a caller toward a Commitment to Care.

• Welcome caller in an inviting and receptive manner
• Introduce oneself and initiate a dialog with the caller
• Speak clearly and concisely
• Convey authentic empathy and compassion through words and tone of voice
• Able to communicate effectively the compelling features of the program
• Communicate effectively w/ program directors, medical doctors and directors
• Ability to demonstrate active listening skills
• Ability to connect with clients, families and referral sources through effective rapport building
• Effectively discern if a caller meets initial criteria (within 2-3 minutes)
• Efficiently refer caller out to network partners if and when they fail to qualify
• Identify and investigate all flags that could disqualify a client
• Knowledge and articulation of program features, advantages & benefits
• Speak passionately about the program while controlling the flow and direction of the call
• Ability to end a qualified or unqualified call with client feeling we are serving their highest needs and best interests.

Technical Skills:

• Answer calls in an effective and professional manner
• Ability to efficiently gather pertinent information in the initial call while inputting in Salesforce
• Obtain referral and treatment team information
• Gather all insurance info and promptly initiate verification process
• Knowledge and articulation of features, advantages and benefits of programing
• Place potential bed on hold if applicable
• Monitor benefit request to be sure we get it back in a timely manner
• Immediately notify family/patient of benefits
• Properly educate families on levels of care and Medical Necessity noting difference between benefit and authorization
• Keep family engaged in communication and informed of next steps
• Conduct pre-admission screenings
• Gather medical data/records if applicable
• Obtain appropriate approvals when indicated (medical, clinical, etc.)
• Confirm finances with patient/family
• Confirmation calls and email sent to family/patient

This is a full-time position at our corporate office.

Qualifications

• High School Diploma required; bachelor's degree preferred

• Office etiquette

• Excellent computer skills and in particular a high level of proficiency with Microsoft Office (Word, Excel, PowerPoint)

• Empathy or the ability to tune in to verbal and non-verbal cues, as well as have a deep understanding of a client's feelings and emotions

• Persistence and the ability to stay motivated even through rejections or setbacks.

• Business acumen or the ability to understand business problems, analyze risks and opportunities, make informed decisions, and take action that positively impacts your organization.

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

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Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.