Job Description

It is the purpose of an Admissions Manager to provide oversight and direction to Admissions Department staff and to interact with clients, families, and referral sources to ensure that they have an exceptional experience. In addition, an Admissions Manager is responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of the Admissions Department. An Admissions Manager acts as a quality control, ensuring customer satisfaction through training Admissions Liaisons and Admissions Administrators properly, monitoring calls, providing direct and timely feedback, and adhering to company policies.

Responsibilities:

• Assist Director(s) with scheduling and staffing needs, including onboarding and training

• Provide oversight and direction to Admissions Liaisons and Administrators in accordance with the department’s and organization’s policies and procedures

• Provide feedback on call monitoring chart auditing

• Manage bed boards

• Monitor and report on key performance indicators (KPIs)

• Manage facility check-ins/flash calls

• Conduct clinical assessments to determine which patients are ready to admit and which require additional clinical review

• Proficient with the use of insurance verification portals, able to interpret Verifications of Benefits (VOBs) and estimate patient share of cost

• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesion

• De-escalate upset callers

• Consciously create a workplace culture that is consistent with the overall organization’s and that emphasizes the identified mission, vision and guiding principles, and values of the organization.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, instant messaging, and regular interpersonal communication.

• Assist on phones where needed

Qualifications

• 2-4 years of experience in Admissions with a proven record of exceptional performance

• Management experience preferred

• Bachelors Degree and/or 3-4 years of experience in Behavioral Healthcare Admissions is preferred

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.