Full job description

This is a fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the highest level of care for our patients/family members. The Patient Care Coordinator’s primary purpose is to create an exceptional first experience for the patient. Customer service is the number one priority. This individual should have good communication and organizational skills. Job duties also include consulting with patients and/or their representative to obtain personal/demographic information or verify information already on file, including contact, emergency numbers and insurance information. Document appropriate information in the computer system based upon department documentation standards.

Responsibilities:

Greet patients and visitors in a welcoming and helpful manner.

Interviewing patients and/or their representative to obtain personal/demographic information or verify information already on file.

Recognize and verify insurance information, obtain current benefits, and explain the benefits breakdown to patients.

Collect payment at time of service.

Ensure proper forms are obtained, accurate, and appropriate documentation is made.

Document information in the computer system based upon department documentation standards.

Other duties as assigned.

Skills/Competencies:

Communicate clearly and openly

Build relationships to promote a collaborative, team environment

Be accountable for your performance

Always look for ways to improve the patient experience

Take initiative for your professional growth

Be engaged and eager to build a winning team

Detail oriented and strong multi-tasking ability

Requirements:

High school diploma or equivalent

2 years of experience; 1 year of Admitting experience preferred

High comfort level with computers.

Experience providing customer service to internal and external customers

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

Dental insurance

Health insurance

Life insurance

Paid time off

Schedule:

Monday to Friday

Weekends as needed

Education:

A.S or Bachelor Degree (preferred )

High school or equivalent

Work Location: In person 9am to 5pm Monday to Friday

Language Karen, Burma, and chin interpreter)