Job Description

MISSION/PURPOSE OF THE POSITION

The BACKORDER RECOVERY COORDINATOR position is part of the Supply Planning & Dealer Inventory Management (SP/DIM) organization within SML NA. The SP/DIM organization is responsible for parts availability, backorder recovery, delivery precision and inventory.

The purpose of this position is to expedite all unavailable stocking and non-stocking parts to the Dealer network for specific Business Areas. This position is responsible for the quality and efficiency of determining the best method for delivering a part on an existing parts order including escalating situations. This position works closely with the Parts Services Order Desk.

SCOPE & INFLUENCE

This position reports to the Manager/Supervisor, Backorder Recovery and is located in Greensboro, NC.

ESSENTIAL FUNCTIONS

• Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency.
• Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer.
• Establish and maintain a strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc.…
• Establish and maintain a strong working knowledge of Supplier and Company's Parts, and mainframe systems, AS400, SPM, Filemaker, DFS (Dealer Facing System - Compass), LPA processes, etc.…
• Coordinate, monitor and process parts class 1 and 2 backorders for the specific Business Areas.
• Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
• Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance.
• Meet team performance targets (KPI’s-Key Performance Indicators) for assigned customer base.
• Work on continuous improvement through the Company's Production System.
• Act according to the Company's Values.
• Other duties as assigned by management.

MINIMUM EDUCATION AND EXPERIENCE

• Bachelor’s degree in a business-related field required
• Experience working to find and expedite parts for Dealers and/or Customers preferred.
• Demonstrated ability to work in a fast-paced team environment striving towards operational excellence guided by Company's Values and the Code of Conduct.

NECESSARY TECHNICAL/FUNCTIONAL/LANGUAGE SKILLS

• As all documentation is in English, proficiency in the English language is required
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work effectively independently, as well as in a team environment.
• Accuracy and timeliness in the performance of assigned duties.
• Basic negotiating skills.
• Innovative problem solving, research and analytical skills.
• Excellent computer skills, (Mainframe and Microsoft Windows environment).

Company Description

Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 35 years. We work in partnership with a majority of the region's most well-known organizations, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs. We provide the highest quality talent and job opportunities in diverse industries and positions including: Accounting / Finance Administrative / Clerical Aerospace Biotech Call Center / Customer Service Consumer Goods Executive Management Human Resources Insurance Information Technology Legal Light Industrial Manufacturing / Distribution Medical / Healthcare Purchasing / Supply Chain Sales / Marketing Transportation Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' needs. We combine over 125 years of staffing and search industry expertise. We are committed to maintaining our total quality service mission and personalized attention to deliver a successful match for both our client employers and job seeking candidates. Your company's success is important to us. Your career is equally important. Finding the right candidate and the right position is our business.