Job Description

THIS IS AN ONSITE POSITION. WORKING HOURS WILL BE M-F 8:00 AM TO 5:00 PM

Location of job is at 201 8th Ave. South Nashville, TN 37203.

We are seeking a self-driven, highly motivated individual to complement our growing IT team. The Desktop Support Technician will provide 1st/2nd level technical support and assistance for our client base, creating a valuable relationship by listening to customers and championing client's needs.

JOB RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

• Provide Level I and Level II troubleshooting support assistance for stand-alone workstations such as hardware refresh, security application patching, and virus protection
• Track and document trouble tickets
• Troubleshoot, diagnose, and resolve technical problems either remotely or at user's desk
• Assist System Administrator and Network Administrator when needed and accurately report to the IT team
• Ensure that all help desk calls are treated with the utmost courtesy, and they are quickly and effectively resolved
• Assist with the training and orientation of user staff
• Work with other members of the IT team to troubleshoot and resolve user issues as they arise
• Work with vendors support contacts to resolve technical problems

QUALIFICATIONS

• Extensive knowledge of Microsoft desktop operating systems
• Windows 7, 8, and 10
• Virus, spyware, malware prevention/removal
• Standalone and shared printer installation/removal
• Installation and general support of miscellaneous desktop applications
• Experience working with all levels of management in a fast-paced environment
• Experience with VOIP phone systems/Blackberry phone configuration and support, PREFERRED
• Microsoft fundamentals or role-based certifications, PREFERRED
• A service-oriented attitude: patience and resolve to do what it takes to get the job done correctly and bolster client satisfaction
• Ability to quickly/easily learn new technologies and acquire proficiency
• Ability to manage technical requests with minimal supervision

Compensation is based on Technical Scale and experience.

Company Description

About AdvancedBITS: AdvancedBITS Inc. is an IT Business Solution company that delivers enterprise level, IT Administration and System Support 24/7/365 to maintain any business network at its highest efficiency. Behind the scenes, the IT Department, with all its resources, propels a commitment to keep the heart of our business - the IT Network- running flawlessly. Technology is changing at a very fast pace, and business success depends on efficient technology. AdvancedBITS will implement a dynamic and well-developed utility model customized to any business processes, combining it with IT infrastructure to realize maximum reliability, scalability and cost reductions..