Job Description

ServiceNow is seeking a Technical Strategist (TS) to join our Mid-Market Sales Team. As part of our Pre-sales organization, this role focuses on building trust with technical leaders at mid-market customers and prospects by developing cross-functional strategies and solutions. Leveraging technical expertise, real-world experience, and executive engagement skills, the TS will help customers understand the opportunities of the "platform of platforms" vision.

You will act as a technical leader, guiding customers to realize value through best practices and industry standards. Collaborating with customers, partners, and the Mid-Market Sales team, you will create and communicate high-level architectures and strategies to audiences up to the CIO/CTO level. You will articulate the benefits of ServiceNow's single cloud platform and lead workshops, best practice overviews, and educational sessions.

About Mid-Market:

Mid-Market is an exciting space to be at ServiceNow! The right candidate will have a unique opportunity to materially contribute to a growing sales segment, as well as positively influence and impart more advanced techniques and sales artifacts to our sales ecosystem.

What you get to do in this role:

• Engage with technical champions and executives to identify pain points, deliver value, and translate opportunities into ServiceNow solutions
• Help customers, colleagues, and partners understand the power of the Now Platform and future-of-work opportunities
• Lead vision and design sessions to demonstrate how ServiceNow addresses IT Transformation, Digital Products, PaaS, ESM, and industry-specific needs
• Align ServiceNow capabilities with customer business strategies, integrating seamlessly into their technology landscape
• Communicate the ServiceNow architecture’s details and advantages across various audiences and levels
• Apply architecture methods, modeling approaches, and integration patterns effectively
• Engage with stakeholders at all levels, including Architects, Directors, VPs, and CXOs
• Mentor Solution Consultants on technical strategies, sharing expertise in architecture and functional areas.

Qualifications

To be successful in this role you have:

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
• 5 or more years of proven success in a pre-sales, customer, or delivery focused role.
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting to Executives, Technical Champions, and other Customer leaders and partners

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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