The position shall meet the qualifications for a Lead, Defense Travel Systems Administrator and administratively support the JS while directing Authorizing Officials, Certifying Officials, Organizational Defense Travel Administrators, and other DTS users (i.e., travelers) with technical and administrative issues.  The Lead shall also be responsible for ensuring the Help Desk is properly manned.

 PRIMARY/MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Make recommendations on what issues shall be referred to the Tier Three Help Desk, develop Frequently Asked Questions (FAQ) and answers and draft SOPs for the DTS Help Desk for Government review and approval.
• Update the DTS Help Desk SOP quarterly to reflect changes in laws related to official travel, travel regulations, and Joint Staff policies and submit for review/approval.
• Coordinate and Implement DTS Updates.
• Shall research the impact of proposed changes or updates to the JS.  Shall ensure any new guidance via e-mail and/or JS intranet portal pertaining to DTS is appropriately disseminated.
• Shall attend conferences or meetings related to DTS and provide JSSSO after-action reports of such meetings or conferences.
• Shall ensure Separation of Duty reports are pulled monthly and emailed to the ODTAs for action and send the status of report to LDTA within five days after the deadline.
• Shall update DTS profiles and routing lists based on the in/out processing of JS personnel; verifying the Lines of Accounting (LOA) loaded in DTS are accurate; verifying budgets are appropriately loaded in DTS; and analyzing DTS-generated reports and documenting changes.
• Shall perform monthly sampling on ten percent of all vouchers filed to verify compliance of DoD regulations by the 25th of each month.
• Shall send corrective actions forward and track completion from Joint Directorate ODTAs.
• Shall Plan, Coordinate and Perform DTS Recurring Training
• Shall draft and implement a DTS training plan for government review and approval for the continued operation of DTS.
• Shall perform initial and recurring DTS training for AOs, COs, directorate level administrators and DTS users (i.e., travelers).
• Shall conduct monthly training classes.
• Shall ensure the Government is provided a monthly training report detailing the number of personnel trained and the type of training received (i.e., AO/CO; directorate level administrators; DTS users).
• Shall ensure process assessments on travel processes affected by the sustainment of DTS are regularly conducted and provide JSSSO recommendations for improvement.
• Shall submit a final report for each process identified, containing an analysis of the current process and recommendations for achieving a feasible approach to support the JSSSO in revising JS policies and Standard Operating Procedures.
• Shall ensure accurate Monthly Progress and Financial Report are submitted.

Required Skills

REQUIRED EDUCATION AND EXPERIENCE:

• Must exhibit the ability to lead and direct the performance of others.
• Must possess all skills necessary to ensure service is provided in accordance with the terms and conditions of the contract.
• Must be proficient in the use of the Microsoft Office package (Word, PowerPoint and Excel).
• Must have excellent oral/written communication skills and be able to establish and effectively communicate a training plan
• Must possess a Top Secret Clearance with SSBI
• Must have a minimum of 1 year of DTS Tier Two Service Desk experience to include LDTA support
• Must possess DTA certification from DTMO within 2 years

 PHYSICAL DEMANDS:

 These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation may be considered to enable people with disabilities to perform the described essential functions.

Required Experience