Job description
The Agency Resource Coordinator (ARC) serves as the first point of contact for applicants, whether online, by phone, or walk-in, to triage and refer applicants to internal and/or external programs and resources. By assessing intakes and speaking with potential participants, the ARC works with staff to guide applicants to internal and external support services, including but not limited to employment, food scarcity, physical and mental health, financial literacy, surviving spouse assistance, home repair, property or personal taxes, legal aid, veteran benefits, etc. The ARC will also maintain effective interagency communication and serve as a liaison for local resources to assist participants with other issues not serviced by ULMS.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
2+ years of front office, administrative, or reception experience preferably in a client/customer-facing role
1+ year of social service non-profit experience
Knowledge and understanding of community resources and how to access and apply for benefits including but not limited to TANF, healthcare, supplemental food services, SSDI, etc.
HS Diploma or GED required; Bachelor’s degree in Human Service or related field is preferred
Ability to read and write in standard English
Excellent oral and written communication
Ability to maintain privacy and confidentiality
Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors
Advanced proficiency with Microsoft Office - Word, Excel and Outlook
Ability to work independently, multitask, and set priorities
Ability to interact with a wide variety of audiences
Demonstrates cultural competency and sensitivity to the needs of adults with multiple challenges
Ability to work well under-pressure
Ability to work independently with limited supervision
Experience in working with ethnic/minorities
Bi-Lingual/Multi-Lingual is a plus
ULMS Total Compensation
** Most Benefits will take effect on the 1st of the month following a 60-day waiting period
Medical - $8,741.40 per year
Dental - $570 per year
Vision - $65.04 per year
Group Life & ADD - $41.70 per year
Employee Assistance Program - $57.60 per year
403(b) retirement - $100 per month
Health & Fitness Benefit - $419.88 per year
LinkedIn Learning Account
Professional Development Funds – up to $1500 per year for approved professional development activities
Paid Time Off
~ 3.5 weeks of PTO accrued annually during first 24 months of employment
8 annual personal holiday/health and wellness days*
11 paid holidays + 6 day paid winter holiday break
WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid
Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code)
Taxes – 9.8% of salary
At Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.