Job description

The Agency Resource Coordinator (ARC) serves as the first point of contact for applicants, whether online, by phone, or walk-in, to triage and refer applicants to internal and/or external programs and resources. By assessing intakes and speaking with potential participants, the ARC works with staff to guide applicants to internal and external support services, including but not limited to employment, food scarcity, physical and mental health, financial literacy, surviving spouse assistance, home repair, property or personal taxes, legal aid, veteran benefits, etc. The ARC will also maintain effective interagency communication and serve as a liaison for local resources to assist participants with other issues not serviced by ULMS.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

2+ years of front office, administrative, or reception experience preferably in a client/customer-facing role

1+ year of social service non-profit experience

Knowledge and understanding of community resources and how to access and apply for benefits including but not limited to TANF, healthcare, supplemental food services, SSDI, etc.

HS Diploma or GED required; Bachelor’s degree in Human Service or related field is preferred

Ability to read and write in standard English

Excellent oral and written communication

Ability to maintain privacy and confidentiality

Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors

Advanced proficiency with Microsoft Office - Word, Excel and Outlook

Ability to work independently, multitask, and set priorities

Ability to interact with a wide variety of audiences

Demonstrates cultural competency and sensitivity to the needs of adults with multiple challenges

Ability to work well under-pressure

Ability to work independently with limited supervision

Experience in working with ethnic/minorities

Bi-Lingual/Multi-Lingual is a plus

ULMS Total Compensation

** Most benefits will take effect on the 1st of the month following a 60-day waiting period

Medical - $8,325 per year

Dental - $570 per year

Vision - $65.04 per year

Group Life & ADD - $39.90 per year

Employee Assistance Program - $37.80 per year

403(b) retirement - $100 per month

LinkedIn Learning Account

Professional Development Funds – up to $1500 per year for approved professional development activities

Paid Time Off

~ 3.5 weeks of PTO accrued annually during first 24 months of employment

8 annual personal holiday/health and wellness days*

11 paid holidays + 6 day paid winter holiday break

WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code) Taxes – 9.8% of salary

At Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.