Agency Resource Coordinator

Urban League of Metropolitan Seattle

Agency Resource Coordinator

Seattle, WA
Full Time
Paid
  • Responsibilities

    Job description

    The Agency Resource Coordinator (ARC) serves as the first point of contact for applicants, whether online, by phone, or walk-in, to triage and refer applicants to internal and/or external programs and resources. By assessing intakes and speaking with potential participants, the ARC works with staff to guide applicants to internal and external support services, including but not limited to employment, food scarcity, physical and mental health, financial literacy, surviving spouse assistance, home repair, property or personal taxes, legal aid, veteran benefits, etc. The ARC will also maintain effective interagency communication and serve as a liaison for local resources to assist participants with other issues not serviced by ULMS.

    REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

    2+ years of front office, administrative, or reception experience preferably in a client/customer-facing role

    1+ year of social service non-profit experience

    Knowledge and understanding of community resources and how to access and apply for benefits including but not limited to TANF, healthcare, supplemental food services, SSDI, etc.

    HS Diploma or GED required; Bachelor’s degree in Human Service or related field is preferred

    Ability to read and write in standard English

    Excellent oral and written communication

    Ability to maintain privacy and confidentiality

    Ability to exercise independent judgment and make decisions based upon the analysis of individual unique factors

    Advanced proficiency with Microsoft Office - Word, Excel and Outlook

    Ability to work independently, multitask, and set priorities

    Ability to interact with a wide variety of audiences

    Demonstrates cultural competency and sensitivity to the needs of adults with multiple challenges

    Ability to work well under-pressure

    Ability to work independently with limited supervision

    Experience in working with ethnic/minorities

    Bi-Lingual/Multi-Lingual is a plus

    ULMS Total Compensation

    ** Most Benefits will take effect on the 1st of the month following a 60-day waiting period

    Medical - $8,741.40 per year

    Dental - $570 per year

    Vision - $65.04 per year

    Group Life & ADD - $41.70 per year

    Employee Assistance Program - $57.60 per year

    403(b) retirement - $100 per month

    Health & Fitness Benefit - $419.88 per year

    LinkedIn Learning Account

    Professional Development Funds – up to $1500 per year for approved professional development activities

    Paid Time Off

    ~ 3.5 weeks of PTO accrued annually during first 24 months of employment

    8 annual personal holiday/health and wellness days*

    11 paid holidays + 6 day paid winter holiday break

    WA State Paid Family & Medical Leave – 0.8% of salary - 100% employer paid

    Workers Compensation Coverage - $395.20 - $3,591.33 per year (depending on class code)

    Taxes – 9.8% of salary

    At Urban League of Metropolitan Seattle, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our program participants, and our community. ULMS is proud to be an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factor.