Agency Support Representative

G

GPM Life Insurance

Agency Support Representative

San Antonio, TX
Full Time
Paid
  • Responsibilities

    Job Title: Agency Support Representative

    Location: GPM Life Insurance, San Antonio

    Department: Agency Services

    Pay Range: $45,000-$50,000

    Working Conditions: Office

    Job Type: Full-Time/Exempt

    ALL ABOUT GPM LIFE INSURANCE

    As a member of our team at GPM Life Insurance, you will have the opportunity to help our customers get the right benefits for their needs. GPM believes in work-life balance, flexible schedules, and half-day Fridays!

    Agency Support Representatives provide support to the field agents, GPM Life and GPM H &L sales management team. At GPM Life, our Agency department will train, support, and help strengthen your skills. GPM Life encourages career growth and advancement.

    ALL ABOUT THE POSITION

    As an Agency Support Representative, each day could bring new challenges, but a typical day will include the following responsibilities :

    • Act as first-line contact for incoming Agency Contracting, Administration and Support calls/text messages/live chats.
    • Gather information, diagnose needs, and work towards resolution if within skillset.
    • Provide website, technology, and product training/assistance as needed or requested.
    • Take credit card payments for state appointment renewals, review commission statements, and provide general onboarding assistance.
    • Enlist the help of other departments, for further assistance, if necessary
    • Make welcome calls to new agents and offer assistance as needed.
    • Performs other duties as assigned

    ALL ABOUT YOU

    We are looking for someone with:

    • The ability to work as a team and independently
    • Attention to detail
    • Solution-oriented thinking
    • Perform job duties in a timely manner
    • Effective communication and customer service skills
    • Time management and organizational skills
    • Represent GPM Life Companies in a professional and friendly manner
    • Great people skills
    • Professional demeanor

    ****EDUCATION AND EXPERIENCE REQUIREMENTS:

    • Must have an active Life, Accident, Health and HMO Insurance license or be able to take and pass the licensing exam within 90 days of hire.
    • Must have extensive knowledge of life insurance products and principles.
    • Must be familiar with standard life insurance concepts, practices, and procedures.
    • Must possess strong Microsoft 0ffice and computer skills.
    • Bilingual (English/Spanish) skills needed/desired.
    • Must have excellent verbal and written communication skills

    BENEFITS

    • 401(K)
    • Dental insurance
    • Medical insurance
    • Life insurance
    • Vision insurance

    SCHEDULE:

    • Monday to Friday
    • 39 hours per week