Air and Ocean Export Coordinator

IGH Holding Inc

Air and Ocean Export Coordinator

Valley Stream, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Job description:

    Coordinate shipments with clients

    Communicate with customers, staff, and vendors on a daily basis

    Deal and respond promptly with distributors and customers

    Resolve any kind of issues, inquiries, complaints, and concerns

    Process orders, forms, requests, and create quotations

    Coordinate with freight forwarders and shipping carriers to arrange timely transportation of goods

    Prepare regular export reports, including shipment schedules, transit times, and delivery performance

    Monitor and track shipments to provide real-time updates on delivery status to customers and internal stakeholders

    Pickup phone calls

    Assist sales in quotations

    Track and trace shipments

    Demonstrate a willingness to learn

    Qualification:

    Min. 1-2 year experience in import/export shipping or related field

    Experience in both Air and Ocean Export

    Multilingual preferred

    A valid driver's license is a plus

    Knowledge of export regulations, international trade practices, and customs

    Strong knowledge of Dangerous Goods Regulations (DGR)

    Strong attention to detail and excellent organizational skills

    Excellent customer service and client relations skills

    Exceptional communication and interpersonal abilities to liaise with suppliers, customers, and internal teams

    Proficiency in using MS office and/or export-related software

    Remote Work: No

    Work Schedule: Monday to Friday, 9AM - 6PM (1 hour lunch break)