Job Description

I am ABDUL GAFFAR with AKORBI WORKFORCE SOLUTIONS, I am trying to reach you regarding CUSTOMER SERVICE REPRESENTATIVE I (I/O) – ADT (REMOTE) AT 10550 DEERWOOD PARK BLVD -- JACKSONVILLE, FL 32256UNITED STATES. With one of our Direct CLIENT ADT SECURITY SERVICE. If you are available or interested, please send an updated resume to AGAFFAR@AKORBI.COM or call 214-396-6055 to discuss.

TITLE: CUSTOMER SERVICE REPRESENTATIVE I (I/O) - ADT

LOCATION: 10550 DEERWOOD PARK BLVD JACKSONVILLE, FL 32256

DURATION:6+MONTHS

CLIENT: ADT SECURITY SERVICE

REQUISITION #5235

WORK FROM HOME

PAY RATE $15 PER HOUR ON W2 PLUS BENEFITS

THIS IS A REMOTE POSITION FULL TIME

WE HAVE A GREAT BENEFITS PACKAGE INCLUDING 3 MEDICAL PLANS, DENTAL AND VISION INSURANCE. EMPLOYEE ASSISTANCE PROGRAM, TELEMEDICINE, 401(K).

THIS IS A REMOTE POSITION FOR NOW BUT COULD POSSIBLY MOVE ONSITE. CANDIDATES MUST BE IN THIS AREA.

QUALIFICATIONS:

• This position is remote for now but may move onsite candidate must be in this area. Call center experience preferred.
• Excellent communication skills. Basic knowledge of computer applications. This is a work from home position.
• Must have Internet Service (cannot connect via WIFI); must have modem connection o Home computer, monitor and headset that will allow agent to answer calls
• Allow ADT required software to be uploaded to their computer (CT Soft-phone, which allows incoming calls)
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle
• MUST be available for either of these shifts Tuesday – Saturday or Sunday - Thursday Hours – 11:30am – 8pm and 12:30pm – 9pm

RESPONSIBILITIES:

• Responsibilities: Call coordinator - will answer phones from potential and existing ADT customers; ask specific questions to determine need and then transfer to the appropriate dept.

COMMENTS/SPECIAL INSTRUCTIONS

• This is a remote position for now but could possibly move onsite. Candidates must be in this area.
• Training starts November 8th. Manager will be interviewing Tuesday, Wednesday and Thursday of next week please submit resumes quickly.

This is for Inbound calls must have own equipment, must be willing to work either shift: Tuesday – Saturday or Sunday - Thursday Hours – 11:30am – 8pm and 12:30pm – 9pm once training is completed

Company Description

Akorbi Workforce Solutions provides technical, professional, high-volume, multilingual and bilingual staffing solutions in the U.S. and globally to support the contract, contract-to-hire, direct-hire, statement of work and payroll needs of Fortune 1000 clients.