Patient Financial Counselor - Alabama Oncology - STVB

Alabama Oncology

Patient Financial Counselor - Alabama Oncology - STVB

Birmingham, AL
Full Time
Paid
  • Responsibilities

    This position is located in our St. Vincent's Birmingham location.

    Scope:

    Under minimal supervision, is responsible for insurance verification and eligibility, assessment of patient financial requirements, counseling patients on insurance benefits and copayments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics.

    Essential Duties and Responsibilities:

    • Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
    • Performs insurance verification process on all third-party payors. Obtains initial and subsequent pre-authorization of services.
    • Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensures appropriate signatures are obtained on all necessary forms.
    • Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
    • Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
    • Documents financial counseling process and forwards to Billing Office
    • Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
    • Collects co-pays, deductible and other out of pocket amounts at time of visit.
    • Assists in maintaining manuals, logs, and other required documents as required.
    • Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
    • Follows policies and procedures to contribute to the efficiency of the front office. Covers for and assists with other front office functions as requested.

    Additional Skills and Abilities:

    • Ability to read, understand, and follow oral and written instructions.
    • Ability to sort and files materials correctly by alphabetic and numeric systems.
    • General knowledge of medical terminology.