Job Description

ALBERT NAHMAN PLUMBING AND HEATING is immediately hiring TALENTED CUSTOMER SERVICE REPRESENTATIVES!

• This is a critical position in our company to assure we schedule customers in need of plumbing or HVAC services
• The ultimate goal is 100% customer satisfaction

HOURS:

• Average 40 hours per week (typically 9:00 a.m. to 5:30 p.m. weekdays) some flexibility on start time. May require weekend availability
• Overtime as needed

RESPONSIBILITIES:

• Communicate with customers to schedule services via phone, text and email.
• Coordinate with dispatcher about availability and matching technician skills with job requirements.
• Schedules jobs on industry specific software, Service Titan
• Open, clear communication with customers regarding job scheduling, job progress and other important details of the work to be performed.
• Participates in daily meeting with Dispatch Manager
• Ensure complete customer satisfaction upon completion of work.
• Able to perform basic duties of Customer Service Representative, when necessary which involves answering incoming calls and booking calls for Service Department.
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed a pre-determined cost
• Other duties as needed

REQUIREMENTS:

• Good phone etiquette and friendly with co-workers
• Organized and focused
• Computer literate
• Attention to detail
• Can handle multiple tasks

CHECK OUT OUR SALARY AND BENEFITS!

• Hourly Salary of $22-$26/Hour
• 40 hour week, plus overtime as necessary
• Stable Work Environment-40 Years in Business with no layoffs
• Paid Holidays, Sick Days and Vacation
• Sales related Spiffs and Bonuses
• Kaiser HMO Health Insurance-100% paid
• Dental and Vision Insurance-100% paid
• 401K Match up to 4% after 1 year
• Profit Sharing for eligible employees
• Company sponsored lunches when goals are met
• Awards and Employee Appreciation Dinner

WE LOOK FORWARD TO YOUR APPLICATION!

ALBERT NAHMAN PLUMBING AND HEATING DBA, ALBERT NAHMAN SERVICES PROVIDED THE FOLLOWING INCLUSIVE HIRING INFORMATION:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Company Description

We are a residential service company with a focus on Caring for our customers, co-workers and the community, with the goals of delivering Quality products and installations, Safely and and as a Team each and every time. We perform residential and light commercial plumbing, sewer, HVAC, tankless and stand-by generator installations, maintenance and repairs. We operate primarily in the two East Bay counties of Alameda and Contra Costa. We have been a Diamond Certified Rated Company for 19 consecutive years.