TITLE: IT Technical Aid

TYPE: CONTRACT (12-24+ MONTHS)

WORK SCHEDULE: M-T 4/10 / 6:30am-6:30pm

TRAVEL: 50%

HOURLY PAY RATE: $20-$23

LOCATION: Alhambra, CA

INDUSTRY: GOVERNMENT / PUBLIC SECTOR

COMPANY INFO

Our client is the largest government agency in Los Angeles County with over 30 departments in the County.

JOB SUMMARY

The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.

Skills Required:

The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.

Skills Preferred:
•Previous experience in a technical support role.

•Good communication skills and a customer-oriented approach.

Work Experience Required:

Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.

Education/Training Required:
A high school diploma or equivalent.

Education/Training Preferred:

CompTIA A+ certification or equivalent

**Additional Information California Resident Candidates Only.

Work is expected to be done ON SITE, and interviews will be conducted in person. Work schedule will be 4/40, 10-hour day within the M-TH or T-F work schedule at the discretion of the program manager. Work shift ranges from 6:30 AM to 6:30 PM at Public Works HQ in Alhambra, CA 91803.