Job Description

The Aesthetics Sales Associate (ASA) is a sales support position with responsibility for growing the aesthetic market and supporting the aligned Sales division. In this role, the ASA is responsible for sales performance aligned to the respective Aesthetic business unit (Facial) and Inside Sales team. The ASA will increase their aligned business unit sales revenue by managing house accounts, managing leads in aligned regions, managing target accounts in aligned regions, and addressing non-target account inquiries. The ASA will also provide coverage to Inside Sales territories that have a Leave of Absence (LOA) or vacancy.

The ASA will provide training on Allergan Aesthetics products and programs through virtual education and will utilize marketing tools and resources to increase awareness and knowledge of the aesthetic market, Allergan aesthetic brands, and Allergan aesthetic programs. The ASA will also provide information and education for net new and emerging accounts. The ASA will have strong collaboration with sales management and peers to support sales goals and meet customers needs for training, education, and sales support.

The successful candidate will facilitate sales for the company through a sales model using primarily phone and virtual communication. The ASA must be able to exercise multi-tasking abilities and operate in a fast-paced environment that endorses constant change. The ASA is responsible for working independently to manage sales activity in an assigned geography and possess the professionalism and ability to effectively interact with customers, the sales force, and upper management counterparts. The number of accounts requiring support will vary based on leads, house accounts, and Inside Sales vacancies. The number of customers proactively supported in a vacant region will be based on how many vacant territories are being covered during a select period. The ASA will be on a measure by objectives compensation plan with a focused placed on the regions aligned and the national inside sales facial division.

The employee must conduct their work activities in compliance with all Allergan internal requirements and with all applicable regulatory requirements. Allergan internal requirements include compliance with ethics, environmental health and safety, financial, human resources, and general business policies, requirements, and objectives.

Effectively utilize competitive Inside Sales selling techniques to achieve sales objectives. Sales processes must be focused on market growth, product growth, and customer experience. Utilization of sales systems and tools to help with sales planning and impactful customer interactions. Pre-plan sales calls and maintain efficient time management skills to ensure optimal customer contact and highest level of customer service to accounts within a designated geography and targeted list of accounts provided by management. Manage multiple department priorities around sales initiatives and training activities.

Responsible for support provided to accounts in LOA or vacant territories. Consistent communication with management and peers to ensure achievement of sales goals and positive customer journey experience. Responsible for assisting new accounts, managing existing customer accounts, managing sample allocation, placing orders, providing marketing materials, and educating accounts on products, programs, and resources. Also includes execution on campaigns/promotions, new product launches, training on Allergan programs.

KEY DUTIES AND RESPONSIBILITIES:

• Effectively utilize competitive Inside Sales selling techniques to achieve sales objectives. Sales processes must be focused on market growth, product growth, and customer experience. Utilization of sales systems and tools to help with sales planning and impactful customer interactions. Pre-plan sales calls and maintain efficient time management skills to ensure optimal customer contact and highest level of customer service to accounts within a designated geography and targeted list of accounts provided by management. Manage multiple department priorities around sales initiatives and training activities.
• Responsible for support provided to accounts in LOA or vacant territories. Consistent communication with management and peers to ensure achievement of sales goals and positive customer journey experience. Responsible for assisting new accounts, managing existing customer accounts, managing sample allocation, placing orders, providing marketing materials, and educating accounts on products, programs, and resources. Also includes execution on campaigns/promotions, new product launches, training on Allergan programs
• Responsible for supporting Inside Sales department with in-bound calls from non-target and house accounts by answering product and product-related questions, segmenting accounts based on potential sales opportunities. Educate the prospect/customer regarding indications, contraindications, and safety of the products, and how they fulfill the needs of the prospect/customer. Provide technical training to the prospect/customer on application and use of the company’s products.
• Based on business needs, responsibilities may also include participating in marketing specific initiatives that are aligned to overall business unit’s key strategic priorities.
• Responsible for assisting IS Manager with program education on Allergan programs by providing virtual trainings on a regular schedule.
• Collaborate with Management and field counterparts - Acts as sales support for more general customer inquiries. Work cross functionally with field sales to drive sales objectives; cultivates client relationships; develops and shares reports on all calls and responses.
• Recognize and acknowledge department and customer issues, or problems and their potential impact on sales and development of a business relationship and/or development of an Inside Sales representative. Obtain information needed to accurately understand problems and needs; use this information to determine solutions and formulate new and innovative ideas; consistently solve internal and external customer problems in a manner that exceeds corporate expectations.
• Attend sales training and sales meetings as required. Complete administrative responsibilities such as: monthly sales report, quarterly business plan, presentations, expense reports

Qualifications

Education and/or Experience

The ideal candidate will have at least 2 years of customer service and/or selling experience. Bachelor’s degree is required. Ability to work independently, highly organized, and strong communication skills is required. Track record of strong sales performance or outstanding customer service is preferred, and ideal candidate will also have minimum of one year of work experience in aesthetic industry. 15% travel time may be required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

Desired Knowledge, Skills and Abilities

Knowledge of aesthetics and customer service skills

Knowledge of clinical, surgical techniques and procedures, and medical terminology.

Knowledge of medical device/pharmaceutical/aesthetic market or a related field.

Skill in demonstrating a professional phone and in person etiquette.

Skill in managing time effectively.

Ability to provide service to accounts in various time zones across the US.

Ability to present to a group in a web ex or virtual setting.

Ability to communicate effectively, orally and in writing, with employees of various disciplines within various departments and all other internal and external contacts.

Ability to work independently and plan extensively to meet goals.

Ability to track sales performance.

Ability to maintain accuracy, consistency, and quality in a fast-paced, multi-task environment.

Ability to coordinate and synchronize multiple projects while maintaining a high degree of customer service.

Ability to use Microsoft Office, Outlook, MSWord, EXCEL, PowerPoint and some database software.

Motivated by individual and team achievement.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

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Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

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