Job Description

Allergan Medical Institute is committed to the ongoing training and development of our customers. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. To meet the growing needs of our educational programs and AMI Training Centers, we are seeking a highly talented trainer who will play an integral role in the development, execution, advancement, and success of our educational engagement programs. The Sr. Training Manager, Educational Engagement will report to the Director of Educational Engagement.

Responsibilities:

• Facilitation of customer facial injectable training programs at our AMI Training Center in Irvine, CA

• On-going development and management of AMI Training Center educational engagement programs to help meet the needs of our customers and sales team

• Development and implementation of customer engagement strategies to include the end-to-end customer experience

• Partner with AMI cross-functional teams, internal sales/brand stakeholders and agency partners to best support the development and execution of training programs while identifying efficiencies and opportunities

• Work cross-functionally with the field team on program communications and initiatives

• Monitor and evaluate training program effectiveness, providing feedback and adjusting as needed to enhance learning outcomes

• Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns

• Collaborate with cross functional partners to ensure seamless program integration.

• Foster a positive and engaging learning environment

• Develop and maintain a high level of knowledge of Allergan Aesthetics products, platforms,
  and loyalty programs

• Perform other duties as assigned

Qualifications

Qualifications:

• Bachelor’s degree is required

• 3+ years’ experience in customer education training

• 5+ years’ experience in Medical Aesthetics, Medical Device or Pharmaceutical in the sector of Sales and/or Marketing

• Experience in facial injectables is strongly preferred

• Knowledge of instructional design principles and adult learning theories

• Comfortable with various training methods and integrating technology into training initiatives

• Excellent interpersonal/relationship building and communication skills

• Strong organizational skills and the ability to meet deadlines in a very fast-paced environment

• High degree of flexibility in adapting to a rapidly changing environment

• High level of accountability, reliability, agility, and responsiveness

• Keen eye for detail, and unmatched enthusiasm for creating engaging training experiences

• High-energy, self-motivated and task oriented

• Must be proficient in the use of Microsoft Word, Excel and Outlook

• Flexibility in work hours and overtime (including weekends) is required

Additional Requirements:

• Role is based in Irvine, CA

• Ability to travel up to 30% + domestically (including overnight) is required

• Valid driver’s license issued by the state in which the individual resides, good driving record

• Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.