Job Description

Are you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for!

Alpha Ascension is a small but mighty marketing and consulting firm. We specialize in expanding our client’s business growth through direct-to-consumer interaction. We improve the way that our clients interact with their consumers by utilizing imaginative techniques that have shown actual results. Our ability to provide a positive experience for consumers and our substantial growth achievements is why we continue to acquire more clients and thus the need for additional support through hiring a new Customer Service Representative.

We always put quality over quantity, so we carefully evaluate every application that we receive to ensure we are building the best possible Customer Service Representative team to achieve our goals. All of our goals revolve around growth! Continuously achieving growth and expansion for our clients, but we also seek personal and professional growth for every member of our team, which is why we have opportunities for fast advancement into management roles.

DAILY RESPONSIBILITIES FOR OUR CUSTOMER SERVICE REPRESENTATIVE:

• Deliver friendly customer service while providing information about the products and services to existing and potential customers
• Troubleshoot, and overturn customer objections and questions while maintaining a positive and professional attitude
• Maintain up-to-date and accurate records of all customer interactions and personal information
• Cultivate a knowledge base on all products and services to draw on customer interactions
• Attend team-based meetings to develop new customer service skills, receive personalized training, and network with top executives

WANTED QUALIFICATIONS FOR OUR CUSTOMER SERVICE REPRESENTATIVE:

• 1-3 years working as a customer service consultant, sales representative, or experience in a retail, restaurant, or hospitality environment
• Outstanding communication skills
• Above-average emotional intelligence and people skills
• Ability to work independently or in a team setting
• Desire to work in a fast-paced customer service environment and the ability to multitask
• Exceptional work ethic
• Self-starter with a desire for professional growth and development

Company Description

Our mission is to help our team members bring their goals closer to them and give them the tools to succeed. At Alpha Ascension, we have noticed that associates with suitable tools are better able to perform their job responsibilities and are productive. Such resources may also impact job satisfaction; To support this, we are always curious about understanding what is needed and why it is paramount during our training. Our structured career advancement system molds our associates to the highest degree.