Customer Experience / Operations Manager
Job Description
Alpine enjoys a nationwide reputation for quality products and for providing genuinely helpful service. Alpine designs HVAC solutions for our customers nationwide. We ship heating and cooling equipment to our customers' homes or businesses and help them find local installers. We have a strong following and many repeat customers. Alpine experiences double-digit growth year over year. We are the largest and most tenured e-commerce retailer of heating and air conditioning equipment. Our customers give Alpine the highest ratings in our industry with an average score of 4.8 out of 5 across tens of thousands of reviews.
In this position, you will be responsible for overseeing multiple functions of the customer service and technical support teams. You will help create great experiences for our customers by applying creative solutions to complex operations issues while managing a talented group of individuals. You will be directly responsible for the decision-making process in dealing with customer issues, developing solutions while balancing the need for cost effectiveness with maintaining customer relationships. You will be managing time off, scheduling, performance reviews and other HR-related issues. This is a varied role which requires thoughtful decisions, responsiveness, adaptability and excellent organizational and managerial skills. Ultimately, you will be tasked with ensuring the absolute best possible customer service and ensuring seamless operations on a daily basis.
This is a fully remote position.
REQUIREMENTS
Summarized List of Duties
BENEFITS
ABOUT US
We are future-minded innovators working to provide intelligent heating and cooling solutions to everyday homeowners. Started in 2002, we are the first ecommerce company to sell HVAC equipment to homeowners online and by phone. We have helped hundreds of thousands of customers while maintaining the strongest reputation in our industry.
We seek to create great experiences for our customers, vendors and employees. At Alpine, our primary value is that everyone wins.
Learn more and view all openings at: alpinehomeair.com/careers