Skills / Requirements:

Total 8+ years of experience in Call Center solutions and at least 3+ years in Amazon Connect and WFM products configuration experience

AWS Solutions Architect Professional or Associate Certification

A bachelors / master’s degree in computer science or related field

Mastery in coding Lambdas, Lex Bots, Contact Lense, Audit Trails, flow design and implementation experience of Incoming, Outgoing, Callbacks, ACW, Whisper flows

Solid Experience in CTRs, DynamoDB, Ability to manage customer profiles

Mastery knowledge in Forecasting, Capacity planning and Scheduling

Knowledge of Voice ID, Solution Security

Ability to configure Amazon Connect Salesforce CTI Adapter working w Salesforce team

Configuration, implementation and troubleshoot Issues (review logs) of Amazon Connect Contact Control Panel (CCP) that is integrated w Salesforce Agent Console.

This is a remote position.