Job Description

THIS WILL BE REMOTE TO START-- MUST HAVE OWN EQUIPMENT TO BE CONSIDERED (INTERNET, PC- WINDOWS & HEADSET) AmeriSave Mortgage is currently seeking Call Center Representatives for full time, 2nd shift positions in our outbound call center. Second shift hours are from 12pm - 9pm (depending on our need) Must be flexible to work either. You will initiate contact with prospective customers and screen and transfer leads for our team of Loan Officers. In this role you will have the opportunity to make a positive impact on the success and growth of the organization.

No prior mortgage experience is required! We offer PAID training and hourly rates up to $22/hr.

Founded in 2002, AmeriSave Mortgage is one of the nation’s leading direct mortgage lenders with top lender rankings on Lending Tree, Consumer Affairs, Bankrate, Zillow and others. Our goal is to make the mortgage process simple and fast with our advanced technology and our talented team of customer focused professionals. We strive to make it easy, enjoyable and convenient for customers to do business with us. We offer a fun, casual and entrepreneurial-spirited work environment where employees are provided with the tools to grow and succeed.

WE OFFER:

• An amazing, upbeat culture with supportive leadership and exceptional training and mentorship
• Growth opportunities for those who exhibit excellent performance and positive attitudes
• Attractive compensation and benefits package. Medical, dental, vision and prescription drug coverages as well as 401(k) benefits.
• A company that values having fun. Seriously….Have Fun is one of our Core Values.

RESPONSIBILITIES:

• Using state of the art telephony, manage high volume of calls with existing or potential homeowners who have shown interest in either refinancing or purchasing a home
• Manage a high call volume, emails and SMS (text) in order to enable our sales staff to maintain a full pipeline of prospects
• Pre-screen potential borrowers by confirming basic information
• Establish and maintain a friendly rapport with customers and overcome objections by understanding their goals and interests
• Transfer interested consumers to the Loan Officers
• Set appointments with consumers for the Loan Officers
• Deliver exceptional customer service to potential and existing customers

REQUIREMENTS:

• Telemarketing and/or customer service experience (inbound/outbound) preferred
• Previous collection, banking, financial services, or mortgage experience a plus
• Must be high-energy and have a positive attitude
• Must be articulate and able to quickly develop rapport with customers over the phone
• Excellent customer service, written and verbal communication skills
• Ability to work well under pressure and manage high volume of calls
• Ability to counter customer objections
• Must be independent, self-motivated and organized

Company Description

AmeriSave Mortgage Corporation is considered one of the leading retail mortgage lenders in the country, with hundreds of employees serving consumers in 48 states and DC. Our goal is to provide affordable rates with expert customer service to every applicant. Amerisave.com was designed to make shopping for mortgages easy and straight forward. You can shop, apply and request your rate lock in minimal time. AmeriSave Mortgage Corporation offers a wide array of mortgage products, including VA, USDA, Non Conforming and FHA. AmeriSave Mortgage Corporation offers in-house processing, underwriting, closing, and funding, so that we can better serve our customers personally and minimize delays.