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Patient Services Representative

PIH Health

Patient Services Representative

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Hospital - Whittier, PIH Health Hospital - Downey and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services.

    Performs registration functions by obtaining complete patient demographics and financial information. Accurately inputs data into the hospital computer system. Interacts with co-workers, patients, family members, physicians, physician’s office, and other hospital departments. Provides complete and accurate information in compliance with JCAHO requirements. Secures patient accounts by performing insurance verification and eligibility through appropriate payers and websites insuring proper documentation of patient activities. Applies good verbal and non-verbal skills to achieve service goals of customer satisfaction and positive work environment. Other functions as assigned to assist in the effective and efficient operation of the Emergency Department.

     

    Required Skills

     

    • Excellent customer service skills
    • Strong verbal and written communication skills
    • Critical thinking skills
    • Problem solving skills
    • Medical Terminology
    • Computer skills
    • Team skills
    • Knowledge of EMTALA guidelines
    • NRC Picker
    • HIPPA guidelines
    • JCAHO standards

    Required Experience

     

    • LA City Fire Card within 6 months of employment
    • High School graduate or GED required
    • Current Basic Life Support (BLS) certification for Healthcare Providers sponsored by the American Heart Association. 
    • CPI within 3 months of employment
    • Minimum 2 years hospital/and or clinic registration or related experience required
  • Qualifications

     

    • Excellent customer service skills
    • Strong verbal and written communication skills
    • Critical thinking skills
    • Problem solving skills
    • Medical Terminology
    • Computer skills
    • Team skills
    • Knowledge of EMTALA guidelines
    • NRC Picker
    • HIPPA guidelines
    • JCAHO standards