Job Description

The Amy Newland Agency of American Family Insurance is looking for a positive, motivated individual to join our team as a full time Risk Advisor in Colorado Springs, CO. Our agency doesn't just sell. We work as a team toward a common goal of being the best at our jobs. Selling is important, but it is just as important to build relationships with our clients and make sure they are protected. As an Risk Advisor you will be apart of our Sales and Service Team. Having coworkers to support and cheer you on can make all the difference, and that is our vibe here at the agency. An Risk Advisor Service Rep is someone who works directly with our clients and builds relationships. With a focus on the customer service side of the insurance sales cycle, you will manage and nurture customer relationships, and lead all client communications. Responsibilities include responding to customer inquiries, explaining coverage and premiums, informing clients on any policy or billing changes, and facilitating the claims process between clients and the adjuster. Risk Advisor Service Reps work closely with the rest of the team to enable ongoing and future sales or renewals. Required Skills : · Consistently maintain a positive, upbeat attitude · Outstanding at follow up · Excellent communication skills: Phone, Written, Interpersonal · Ability to prioritize · Ability to transition between tasks quickly and work efficiently Required Traits : · Coachable · Accountable · High Motor · Ability to produce a high volume of quality work · Transition quickly between tasks · Fast learner Required Education & Experience · High School Diploma · A successful candidate must obtain property & casualty insurance licenses within agreed time of hiring offer (30 Days) & life license (90 days from original hire date) · A candidate does not officially start until they are licensed. Primary Job Functions & Activities : · Service Related: o Rate Changes o Claims issues o Assist with incoming phone calls o Help with billing issues and policy transactions o Conduct Personal Insurance Reviews o Other items to deliver outstanding customer experience · Sales Related: The Primary role of the Risk Advisor Service Rep is to maintain our current customers. Here are a few of those activities: o Cross-sell while assisting current customers o Work with customers to use technology and tools that benefit them o Follow up with customers after sales to complete the sales process o Maintain product knowledge for all lines of business and products written o Create brokerage quotes & applications, especially those with Foremost, Vacant Express, and American Modern Compensation & Benefits: · Base Salary is $32,000-$40,000 + bonus · Dental, Vision, Life Insurance · Paid Time Off (PTO) · 401K match Schedule: · Monday through Friday: 8:30 AM to 5:00 PM About the Amy Newland Agency of American Family Insurance: Amy Newland and her team are passionate about people and protecting their dreams. Specializing in auto, home, life, commercial, and farm insurance, the Amy Newland Agency has been recognized among American Family Agencies for excellence in customer service and sales. The agency is looking to expand its outstanding team with the addition of a Risk Advisor Service Rep. How to Apply: If you would like to apply, please e-mail a resume to anewland@amfam.com Salary: $33,000.00 - $60,000.00 per year Benefits: * 401(k) matching * Dental insurance * Disability insurance * Paid time off * Vision insurance Contract type: * Permanent Supplemental pay types: * Bonus pay Weekly day range: * Monday to Friday * No weekends Work setting: * In-person * Office Ability to commute/relocate: * Colorado Springs, CO 80920: Reliably commute or planning to relocate before starting work (Required) License/Certification: * Insurance Producer License (Preferred) * Life Insurance License (Preferred) Work Location: In person