Analyst, Advanced Metering Infrastructure (AMI)

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Delta Utilities

Analyst, Advanced Metering Infrastructure (AMI)

New Orleans, LA
Full Time
Paid
  • Responsibilities

    Job Overview

    The ITRON AMI Meter Operations Center Analyst is responsible for monitoring, analyzing, and managing the operations of the Automated Metering Infrastructure (AMI) system. This role involves ensuring the integrity and accuracy of meter data, identifying and resolving technical issues, resolving error codes and alerts from the AMI system, and providing support to field personnel and customers. The analyst will work with various software applications and tools to ensure seamless operation and compliance with industry standards.

    Responsibilities

    • Continuously monitor the performance of the AMI system, ensuring data integrity and accuracy. Identify and address any anomalies, communication failures, or system outages.
    • Analyze AMI meter data to detect usage patterns, trends, and potential issues. Validate and reconcile meter data with billing systems to ensure accuracy.
    • Investigate and resolve technical problems related to AMI meters, communication networks, and software applications. Coordinate with field personnel and create and track work orders to address hardware and network issues or meter replacements and repairs.
    • Generate and distribute detailed reports on meter performance, data quality, and system health. Provide insights and recommendations to improve system efficiency and accuracy.
    • Respond to customer inquiries related to meter data, usage discrepancies, and technical issues. Provide clear and accurate information to resolve concerns.
    • Ensure compliance with industry standards, regulatory requirements, and company policies. Maintain accurate records and documentation of all activities.
    • Work closely with IT, engineering, and field operations teams to ensure seamless integration and operation of the AMI system. Participate in cross-functional projects and initiatives.
    • Provide training and support to lower-level staff and new hires on AMI system operations, data analysis, and troubleshooting techniques.

    Qualifications:

    • Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or a related field.
    • Minimum of 3 years of experience in AMI system operations, data analysis, or a related field.
    • Proficiency in Itron AMI systems, data analysis tools, and software applications. Strong understanding of metering principles and communication networks.
    • Excellent analytical and problem-solving skills. Ability to interpret complex data sets and identify trends and anomalies.
    • Strong verbal and written communication skills. Ability to convey technical information clearly and effectively to various stakeholders.
    • High level of accuracy and attention to detail in data analysis and reporting.
    • Ability to work collaboratively with cross-functional teams and build positive working relationships.
    • Flexibility to adapt to changing priorities and work in a fast-paced environment.

    About Delta Utilities

    Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly 600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

    In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

    Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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