TruBlue Home Service Ally of Tucson is looking to fill the role of analyst, CRM. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for analyst, CRM

Data and customer account research

Data governance/integrity activities and follow-up

Proactively communicate and collaborate with internal users to analyze technology needs and functional requirements

Recommending analytics and research requirements and working with the rest of the team to ensure that our solutions are insight led

Partner with corporate to enhance analytic capabilities and ensure data integrity

Work closely on marketing to scope and develop regular analysis and/or reporting packs for support

Conduct analysis of data-sets in order to understand, define and monitor KPIs which drive customer journeys

Set up reporting and dashboards for ecommerce customer journeys including acquisition, retention and cross-selling

Report and analyse on promotions performance and any other ad hoc marketing information needs and deliver effective and accurate presentation of results, insights and recommendations

Assist with qualitative and quantitative research projects to provide insight and intelligence on how to improve the customer experience

Qualifications for analyst, CRM

Critical thinking- capable of delivering thoughtful and innovative CRM strategies

Must have above intermediate to expert administrative knowledge of various software programs

Must be a quick learner and willingness to think “outside the box”

Knowledge of VBA is an advantage

Must be detail-oriented, deadline driven, and able to multi-task

Ability to interpret the data to identify issues and raise concern if the data doesn’t make sense

Flexible work from home options available.

All locations are independently owned and operated. Service offerings, certifications, and licenses vary by location.​

T.B. Franchising Systems, Inc. is not affiliated, connected or associated with TruPros International, Inc. or any of its services.​

All inquiries specific to employment at this location should be made directly to the franchise location, and not to TruBlue Home Service Ally Corporate office.